What was said
What this says
Current to 11 Oct 26Sarah Hollis says activity is a bit better after the team session. Three or four people use the brain regularly, and one comment said the data felt old. She called it not a blocker.
What happened: Daniel Okafor ran a routine check-in on 13 May 2024. Sarah Hollis, Operations Director, said usage had risen since the team session B-Brain offered.
Customer view: Searches such as customer lookups and invoice checks are more common than questions. Someone said the data felt a bit old, but Sarah called it a comment, not a blocker.
Commercial: Regular use is three or four people against 15 seats, so there is headroom. Daniel mentioned an add-on for faster refresh but did not push it.
Watch: Adoption is thin and search-led, and the evidence does not show how many questions are asked. Value will be hard to show at renewal unless regular use grows.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Daniel Okafor to touch base again in a few months and keep encouraging usage.
Risks
Current to 9 Oct 26- Only three or four regular users against 15 seats leaves the value case thin.
- A comment that the data felt old could grow if the nightly refresh does not meet needs.
Opportunities
Current to 9 Oct 26- The 15-seat allowance leaves room for more users if the team picks it up.
- Daniel mentioned an add-on for faster refresh if real-time needs appear.