Calderbrook Housing Group / B-Brain – Qbr
Callcompleted
Calderbrook Housing Group: documents · 2026-08-03 15:30
On the 3 Aug 2026 QBR, Helen Marsden said the contract is unlikely to renew because her executive team is moving reporting to an in-house platform. Double-counted repairs jobs eroded trust and usage.
What was said
What this says
Current to 11 Oct 26On the 3 Aug 2026 QBR, Helen Marsden said the contract is unlikely to renew because her executive team is moving reporting to an in-house platform. Double-counted repairs jobs eroded trust and usage.
What happened: Amara Obi opened the Growth QBR with usage at just over two daily users against forty licensed, down by nearly half on the previous quarter. Helen Marsden, Head of Business Intelligence, said the executive team has asked IT to move reporting onto an in-house platform.
Customer view: Paul Rigby, Repairs Data Analyst, traced the double-counting to the source system after its upgrade. Housing officers stopped trusting the numbers, and Paul stopped raising tickets because nobody could change the source.
Commercial: Helen called renewal unlikely and said the decision is now about cost and one platform. The £44,000 is fixed for the term, and Paul asked whether the cost of unused licences could be cut.
Watch: The brain is still the only place that joins tenant calls and complaints to arrears. Helen wants the section four reconciliation and a confirmed data export and handover regardless.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Paul Rigby sends Amara Obi the duplicates extract and the board-pack figure so the section four lineage can be traced and written up.
- Amara Obi books a Thursday call with the implementation consultant to confirm data export, dashboard documentation and handover, including saved searches.
- Amara Obi takes Paul's licence cost question back and answers it plainly, given the £44,000 is fixed for the term.
Risks
Current to 9 Oct 26- Helen says the renewal is unlikely because the budget line is going to the in-house platform.
- Double-counted repairs jobs from the source system have cost the brain the trust of housing officers and driven usage down.
- Paul stopped raising tickets, so the account is quiet rather than healthy.
Opportunities
Current to 9 Oct 26- The brain is still the only place that joins tenant calls and complaints to arrears, which the in-house version does not yet do.
- A dedupe rule for rebooked jobs and a written lineage for section four could restore credibility with the board.