Calderbrook Housing Group / B-Brain – Qbr
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Calderbrook Housing Group: documents · 2026-04-24 12:30
At the 24 Apr 2026 QBR with new CSM Amara Obi, Helen Marsden and Paul Rigby say the repairs double-count is unresolved, use fell because of trust and IT's in-house build, and finance will ask whether the brain is worth the money.
What was said
What this says
Current to 11 Oct 26At the 24 Apr 2026 QBR with new CSM Amara Obi, Helen Marsden and Paul Rigby say the repairs double-count is unresolved, use fell because of trust and IT's in-house build, and finance will ask whether the brain is worth the money.
What happened: Paul showed duplicate repairs rows, one from the old feed and one from the new, both counted by the brain. Amara committed to an answer from engineers in rows and figures, and to re-prioritise the ticket.
Customer view: Helen says use fell when the numbers stopped matching, and that analysts moved to testing the in-house platform. It is decided it is being built, but not that the board pack moves.
Commercial: Amara restated £44,000 a year on Growth, invoiced and nothing outstanding, with the term ending 1 Sep 2026. Helen expects finance and the executive to question value given the usage.
Watch: Helen asked about running both platforms side by side as a fallback. She is wary of widening access while the repairs figure is wrong.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Amara Obi takes Paul's repairs ticket to engineers, re-prioritises it and reports back by the end of the week.
- Amara prepares a short value summary of which board pack figures come from the brain.
- Amara sends three QBR date options this afternoon, avoiding Mondays.
Risks
Current to 9 Oct 26- The unresolved repairs double-count keeps the board pack untrusted and use low, with around five active users against forty licensed.
- The in-house platform could take the board pack, and Helen is already asking for a side-by-side fallback.
- Finance and the executive will question value at renewal given the usage.
Opportunities
Current to 9 Oct 26- Repairs team leaders and finance are named groups who could use the brain once the number is right.
- A value summary showing which board pack figures come from the brain, and a side-by-side comparison, could defend the subscription.