Calderbrook Housing Group / B-Brain – Qbr

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Calderbrook Housing Group: documents · 2025-09-15 11:15

Helen Marsden showed nine customer-built dashboards but said active use is lower than hoped and the board will question forty licences. Her digital team is scoping an in-house option. She wants a fair value account before any renewal talk.

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What was said

What this says

Current to 11 Oct 26

Helen Marsden showed nine customer-built dashboards but said active use is lower than hoped and the board will question forty licences. Her digital team is scoping an in-house option. She wants a fair value account before any renewal talk.

What happened: Esther Quaye ran the 15 Sep 2025 QBR. There were no open tickets. Helen walked through the dashboards her team built, with repairs used most.

Customer view: Helen is proud of the dashboards but admits usage is below expectation. The board may ask why forty licences are held when so few people are active.

Commercial: Helen confirmed the Growth tier cost of £44,000 a year matches her finance team's records. The contract end date given on the call was 1 Sep 2026. The call does not show what happened at that renewal.

Watch: Helen's digital team is scoping something on its own platform, and she cannot say where it will end up. The pack also rests heavily on one analyst.

AI · claude-sonnet-5-5 · 11 Oct 2026

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Themes

Current to 9 Oct 26

Theme

Dashboards built, usage questioned

Importance

renewal

Sentiment

mixed

Voice

champion

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Who was there

B-Brain

CRMmade from

Them

CRMmade from

Follow-up

Next steps

Current to 9 Oct 26

Esther Quaye to send the post-call note, copied to Daniel, and a date for the usage and value summary.
Esther Quaye to offer session times after the board cycle for the managers and the analyst.
Helen Marsden to send session names, the team's hours-saved estimate and the board member line.

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Risks

Current to 9 Oct 26

An in-house platform option from Calderbrook's digital team could displace the brain at renewal.
Active use is below the forty licences held, and the board may question that.
The board pack depends heavily on one analyst.

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Opportunities

Current to 9 Oct 26

A value account setting hours saved against cost would support the Growth renewal.
Short manager sessions and a dashboard maintenance session could widen use.

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Transcript

Not yet analysedThe transcript has not been written yet.

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B-Brain is a fictional company; every organisation and person here is invented. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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What the data covers

Data	Records
Organisations	75
People at customers	290
B-Brain staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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