Calderbrook Housing Group / B-Brain – Check In
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Calderbrook Housing Group: documents · 2025-05-23 12:30
Helen Marsden says two months of repairs figures in the board pack still do not reconcile. She will not widen use until the history is clean. Renewal was raised only briefly, with a value review to be booked.
What was said
What this says
Current to 11 Oct 26Helen Marsden says two months of repairs figures in the board pack still do not reconcile. She will not widen use until the history is clean. Renewal was raised only briefly, with a value review to be booked.
What happened: Helen opened on the repairs completed figure in section three, which is wrong for the first two months after the housing system upgrade. Natalie Eze said the earlier fix stops new duplicates but does not correct history, so a re-run is needed.
Customer view: Helen wants before and after evidence with the dropped job rows, because the board will ask why the figure moved. The arrears query is closed as a timing difference and the old dashboards are archived.
Commercial: Helen will not bring in repairs supervisors until the history is clean. She named finance as likely attendees at the value review, with a hands-on director.
Watch: Natalie said she is not an engineer and has yet to confirm the re-run with the team. The Growth contract ran to 1 Sep 2025, and the scheduled monthly report has no date.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Natalie to confirm the re-run with the team and send before and after figures for both months with the dropped job rows.
- Helen to draft the section three footnote wording and Natalie to check it is accurate.
- Natalie to arrange the dashboards builder session with Paul and set a date for the value review.
Risks
Current to 9 Oct 26- Two months of repairs figures in the board pack are still wrong until the re-run is done and confirmed.
- Helen will not widen use or commit on renewal until the repairs history is clean.
- A hands-on finance director is likely to join the value review and test the contract terms.
Opportunities
Current to 9 Oct 26- Repairs supervisors could be added under the 40 Growth licences once the figures are right.
- A dashboards builder session could deliver the scheduled monthly report Helen asked for.