Invitation: B-Brain Customer Day in London
Email thread Fenmoor Specialty Underwriting: documents · event
Sofia Marchetti invited Callum Reid to the London Customer Day on 12 Jun 2025. She noted that only a handful of the forty Growth users are active and that Daniel Okafor will raise the contract ending 30 Jun 2025. No customer reply.
What was said
What this says
Current to 10 Oct 26Sofia Marchetti invited Callum Reid to the London Customer Day on 12 Jun 2025. She noted that only a handful of the forty Growth users are active and that Daniel Okafor will raise the contract ending 30 Jun 2025. No customer reply.
Ask: Sofia Marchetti invited Callum Reid, stressing that it is a working day, not a sales event. She asked for his view of how the underwriting operations team uses the brain and invited colleagues.
Renewal: She told him Daniel Okafor would be in touch about the contract period ending on 30 Jun 2025. She also said only a handful of the forty Growth users are regularly active.
Customer view: There is no customer response in the thread.
The thread
Updated 9 Oct 26Messages
Sofia Marchetti 24 May 2025 13:34Dear Callum, I hope the week treated you well. I'm writing to invite you to the B-Brain Customer Day, which we are holding in person in London on Thursday 12 June 2025. Let's be clear about what the day is for. It is not a sales event. It is a working day for customers: we show what is coming in the product, and we put customers in the room with each other so they can compare how they run the brain day to day. Several of the teams we work with in the London market will be there, and I think you would get something out of the conversations about how others handle oversight questions from capacity providers. From your side, I would particularly like to hear how the brain is being used by your underwriting operations team, what is working and what still takes more effort than it should. Your feedback helps us shape what we build next, and I would rather hear it directly from you than second-hand. You are very welcome to bring colleagues from your team. Your Growth licence covers forty users, and I know only a handful of those are regularly active, so the day could also be a good way to show the wider team what the brain can do for them. If you can make it, just reply to this email and I will put your name down and send the practical details nearer the time. If you can't, no problem at all, and I would be glad to find another moment to catch up. Daniel Okafor, your CSM, will also be in touch before the end of next month about the contract period ending on 30 Jun 2025, so we will have the chance to talk through that as well. Best regards, Sofia Marchetti Head of Customer Success, B-Brain