What was said
What this says
Current to 10 Oct 26Scheduling a check-in, Callum Reid replied that fewer of his people seem to be logging in than before Christmas and wants to know why. He also wants the nightly refresh confirmed before the team starts.
Ask: Callum agreed to Tuesday afternoon, half an hour, just him. He wants data on who is asking questions and who has gone quiet, and a date for when he will get it.
Customer view: he suspects a drop in logins and wants to know if it is seasonal. He treats refresh timing as a risk with capacity providers.
Next: Daniel must bring usage by person and confirm the refresh timing, since the thread does not show the usage figures.
The thread
Updated 9 Oct 26Messages
- Daniel Okafor 22 Jan 2025 10:54Hi Callum, Thank you for your time on the last call. Just to close the loop on scheduling, I'd like to put our next check-in in the diary for early next week, if that suits you. I'd like to spend the time on how the team is finding the brain day to day, which of the connected systems are earning their keep, and whether there is anything on the capacity-provider side you would like us to be ready for. I'll bring the usage picture for the last few weeks so we are looking at the same thing. Would a half hour work, and is it still just you and me, or should someone from your underwriting team join? Happy to move around whatever suits you. Best wishes, Daniel
- Callum Reid 22 Jan 2025 12:39Daniel, Tuesday afternoon works. Half an hour is fine, just me. What I need is a straight answer on usage. My sense is fewer of my people are logging in than before Christmas, and I want to know if that's a holiday dip or something else. By when can you have that for me? Bring whatever you have on who is asking questions and who has gone quiet. I also want the nightly refresh confirmed as landing before the team starts. That's a capacity-provider question if it goes wrong, so I'd rather hear it from you first. Callum