Daniel Okafor

Daniel Okafor is a London Customer Success Manager since 2023 carrying Fenmoor Specialty Underwriting and Lornefield Pensions Administration. Fenmoor is recovering from refresh problems and is raising new lines; Lornefield is a win-back conversation.

Role: Daniel is a Customer Success Manager in London, reporting to Sofia Marchetti, and has been in post since 6 Mar 2023. He is the day-to-day contact for his customers.

Book: He carries Fenmoor Specialty Underwriting and Lornefield Pensions Administration. HR counts show 57 calls attended, 66 email threads, 18 documents authored and no tickets assigned.

Evidence: The 20 most recent reads cover Fenmoor refresh failures, a service credit, a value challenge from the COO and a QBR on 15 Sep 2026 where new lines were raised. Lornefield reads cover a win-back call on 6 Oct 2026.

Now: He is following up the Fenmoor new-lines paperwork, where the commercial contact was not yet settled on 29 Sep 2026. He also supports the Lornefield second call.

AI · claude-sonnet-5-5 · 11 Oct 2026