Hollowmere Care Group / B-Brain – Discovery
Callcompleted
Hollowmere Care Group: documents · 2026-02-03 13:45
Discovery call with Hollowmere's Head of Data and its CFO. Natasha wants an evidence trail per home for commissioners. Graham set conditions early: a break clause, no payment ahead of a milestone, quarterly billing. Proposal figure is £150,500.
What was said
What this says
Current to 11 Oct 26Discovery call with Hollowmere's Head of Data and its CFO. Natasha wants an evidence trail per home for commissioners. Graham set conditions early: a break clause, no payment ahead of a milestone, quarterly billing. Proposal figure is £150,500.
What happened: Matteo Ricci ran discovery on 3 Feb 2026 with Natasha Pryor and Graham Rowntree. Expected close was stated as 27 Mar 2026.
Customer view: Natasha wants commissioner and regulator questions answered per home without a week of manual pulling. She wants to start with a handful of homes and widen later.
Commercial: Matteo quoted £150,500 on the proposal as the package total with implementation inside it, not an annual price. Graham said he would not sign without a break clause conversation and would not pay ahead of a milestone.
Watch: Natasha needs security answers for her board's risk committee, and Enterprise was named as the level in view. The evidence does not show a timeline for the security review or any answer on the break clause.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Natasha to send a rough list of homes and systems that week.
- Matteo to send the proposal split into implementation and subscription, a per-home view and the quarterly billing option.
- Matteo to reply in writing on the break clause and the security review process.
Risks
Current to 9 Oct 26- Graham will not sign without a break clause conversation and will not pay ahead of a milestone.
- The £150,500 proposal figure includes implementation and may be misread as an annual price until the split is sent.
- Security review feeds a board risk committee, and no timeline was committed.
Opportunities
Current to 9 Oct 26- Enterprise tier fits a regulated buyer needing an audit trail of who asked what.
- Starting with a few high-pressure homes gives a phased route to wider rollout.