Client data not refreshing

Ticketclosed

Hollins Tarrant: documents · Client data not refreshing

Jenna Price reported client data stale in the brain, with queries returning days-old information. The team could not work without current data. Bethan Lister responded after 101 minutes but the resolution is not recorded.

Priority normal

made from

What happened

What this says

Current to 10 Oct 26

Jenna Price reported client data stale in the brain, with queries returning days-old information. The team could not work without current data. Bethan Lister responded after 101 minutes but the resolution is not recorded.

Problem: Jenna reported client data stale in queries, information days out of date, team struggling without current data. Handling: Bethan responded after 101 minutes asking which connector was affected and when data was last fresh. The ticket closed 9 Jun 2026 but records only the initial response without resolution details. Watch: This is the first of three data freshness tickets from Hollins Tarrant within months, suggesting a structural connector or sync problem requiring investigation.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)101

Helpdeskmade from

Trail

created · Jenna Price 22 May 2026 16:55
Hi, the client data in the brain is stale again. Queries keep returning outdated information - days old in some cases. This keeps happening and we really need it sorted. The team's struggling without current data.
public_reply · Bethan Lister 22 May 2026 18:36
Thanks for flagging this. I'm checking the sync status on our end. Can you tell me which connector is affected and roughly when you last saw fresh data? That'll help me trace the issue. Thanks, Bethan
status_change · Bethan Lister 5 Jun 2026 11:08
status_change · 9 Jun 2026 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Ask B