Placements connector not syncing

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Hollins Tarrant: documents · Placements connector not syncing

Placements connector stops syncing completely. Bethan Lister asks about CRM credentials and record volume. Customer says team is very stretched and asks B-Brain to fix it without further investigation.

Priority normal

made from

What happened

What this says

Current to 10 Oct 26

Placements connector stops syncing completely. Bethan Lister asks about CRM credentials and record volume. Customer says team is very stretched and asks B-Brain to fix it without further investigation.

Problem: Placements connector stopped loading entirely. Customer team is busy and under strain.

Handling: Bethan asked the customer to check CRM credentials and estimate daily record volume. Customer declined to investigate further, saying the team is stretched and needs the connector fixed urgently without delay.

Watch: Customer reluctance to debug signals support fatigue. Repeated connector issues over several weeks are wearing down patience.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)242

Helpdeskmade from

Trail

created · Jenna Price 14 Apr 2026 17:03
Hi, the placements connector has stopped syncing and we're not seeing new records come through. The team really needs this to work. Can you look into what's happening? Thanks, Jenna
public_reply · Bethan Lister 14 Apr 2026 21:05
Thanks for reporting this, Jenna. Just so I've got this right - the placements connector stopped loading records yesterday. Can you check that the CRM credentials are still valid? Also, roughly how many records were you syncing daily? That'll help me pin this down. Thanks, Bethan
public_reply · Jenna Price 15 Apr 2026 12:51
Sorry for the slow reply - the team's stretched. I've checked and credentials look fine to me. Honestly, we're so busy I haven't had time to dig deeper. Can we park that for now and just get the connector working again? We really need it. Thanks, Jenna
status_change · Bethan Lister 28 Apr 2026 17:05
status_change · 2 May 2026 23:59

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Data	Records
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