HubSpot connector still not syncing after permission changes

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Hollins Tarrant: documents · HubSpot connector still not syncing after permission changes

HubSpot connector still does not sync even after customer's HubSpot admin grants permissions. Over one week without fresh data. Team getting frustrated. Bethan Lister commits to deeper review and manual test.

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What happened

What this says

Current to 10 Oct 26

HubSpot connector still does not sync even after customer's HubSpot admin grants permissions. Over one week without fresh data. Team getting frustrated. Bethan Lister commits to deeper review and manual test.

Problem: Permissions were granted but connector still fails. Over a week without fresh client data.

Handling: Bethan acknowledged the team's frustration and committed to review the exact permissions set and have an engineer test a query on the customer's behalf.

Watch: Customer explicitly expressed frustration. A week-long outage puts trust at risk. This is a critical moment where resolution becomes essential.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)117

CSAT3

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created · Jenna Price 11 Mar 2026 15:21
Hi, we're still stuck. Our HubSpot admin has granted what they think are the right permissions, but the connector still isn't syncing. I'm not sure what else to try. We've been without fresh client data for over a week now and the team is getting frustrated. Can someone take another look? Thanks, Jenna
internal_note · Bethan Lister 11 Mar 2026 15:45
Customer says HubSpot admin granted query permissions but still not syncing. Need to review exact permissions set and test a query manually.
public_reply · Bethan Lister 11 Mar 2026 17:18
Hi Jenna, I'm going to check exactly what permissions your HubSpot admin set, and I'll also ask one of our engineers to test a query on your behalf to see if we can spot what's wrong. Give me a few days to work through this. Thanks, Bethan
status_change · Bethan Lister 18 Mar 2026 17:22
status_change · 22 Mar 2026 23:59

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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Data	Records
Organisations	75
People at customers	290
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Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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