Renewal pricing inquiry

Ticketclosed

Hollins Tarrant: documents · Renewal pricing inquiry

Customer asked about pricing changes for January 2026 renewal. B-Brain confirmed the renewal date (3 Jan 2026) and offered to discuss closer to the date; customer agreed to reconnect a few months in advance.

Priority low

made from

What happened

What this says

Current to 11 Oct 26

Customer asked about pricing changes for January 2026 renewal. B-Brain confirmed the renewal date (3 Jan 2026) and offered to discuss closer to the date; customer agreed to reconnect a few months in advance.

Problem: Jenna Price inquired about pricing and terms for the Starter tier renewal on 3 Jan 2026. Handling: Bethan Lister confirmed the renewal date and offered to discuss pricing closer to the date. Jenna agreed to reach out a few months before renewal. Watch: The customer was proactive and engaged, showing no pricing concerns. Renewal is an opportunity to assess usage growth and discuss potential upgrades to Growth tier.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybilling

Channelemail

First response (min)880

CSAT1

Helpdeskmade from

Trail

created · Jenna Price 14 Feb 2025 16:30
Sorry for the slow message. Just wanted to check with you about our renewal next January. Will there be any pricing changes, or are we staying on the same terms? Trying to plan ahead. Thanks, Jenna
public_reply · Bethan Lister 15 Feb 2025 07:10
Just so I've got this right: you're asking about pricing changes at renewal in January? I can look into that for you. Thanks, Bethan
public_reply · Bethan Lister 15 Feb 2025 12:14
Your Starter tier contract renews on 3 Jan 2026. We can discuss renewal pricing a few months before the date. Any changes you've noticed with usage or setup? Thanks, Bethan
public_reply · Jenna Price 15 Feb 2025 14:53
That sounds good, thanks. No major changes on our end, so I expect things to stay consistent. I'll reach out in a few months closer to renewal to sort out the details. Thanks, Jenna
status_change · Bethan Lister 21 Feb 2025 11:29
status_change · 25 Feb 2025 23:59

Helpdeskmade from

B-Brain is a fictional company; every organisation and person here is invented. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
B-Brain staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

B-Brain is a fictional company: every organisation, person and figure here is invented for this demonstration.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Ask B