Duplicate records in submissions dashboard

Ticketclosed

Fenmoor Specialty Underwriting: documents · Duplicate records in submissions dashboard

Submission records appeared twice in the brain after the overnight refresh, inflating counts. Bethan Lister found a connector retry loop caused duplicate indexing and deployed a fix.

Priority high

made from

What happened

What this says

Current to 10 Oct 26

Submission records appeared twice in the brain after the overnight refresh, inflating counts. Bethan Lister found a connector retry loop caused duplicate indexing and deployed a fix.

Problem: The submissions dashboard was showing duplicate records with inflated counts after the refresh, breaking the daily reconciliation with capacity providers. Handling: Bethan found a duplicate index on the submissions connector triggered by a retry loop during the previous night's refresh. She worked with engineering to deploy a fix and rebuild the index overnight. First response took 99 minutes. Watch: Confirm reconciliation counts now match the CRM.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_quality

Channelweb

First response (min)99

CSAT5

Helpdeskmade from

Trail

internal_note · Bethan Lister 2 Oct 2025 12:21
Spotted duplicate index on submissions connector during morning monitoring. Refresh log shows a retry loop last night. Escalating to engineering now.
created · Callum Reid 2 Oct 2025 16:45
The underwriting dashboard is showing duplicate records. Submission counts are inflated – records from the latest refresh are appearing twice. This is affecting our daily reconciliation with the capacity providers. Need this sorted by end of day.
public_reply · Bethan Lister 2 Oct 2025 18:24
Hi Callum, I've picked this up and worked with our engineering team on it. We've found the root cause: the submissions connector hit a temporary lock during last night's refresh, which caused the sync to retry and duplicate-index some records. We've deployed a fix to clear the duplicates and rebuild the index. Your dashboard should now show the correct record count. Tonight's nightly refresh will complete the full rebuild. Can you verify that your submission counts are now matching your CRM? Once you confirm it's showing correctly, I'll close this out. Thanks, Bethan
status_change · Bethan Lister 6 Oct 2025 13:27
status_change · 10 Oct 2025 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Help Ask B