Sofia Marchetti

Sofia Marchetti

Staff

Head of Customer Success · customer_success · reports to Nell Ashcombe

Sofia Marchetti is Head of Customer Success in London. She is mostly on email, with 57 threads, and she owns customer communication on the 22 Jul 2026 refresh failure and the outage review for Brackwell Freight.

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Current to 11 Oct 26

Sofia Marchetti is Head of Customer Success in London. She is mostly on email, with 57 threads, and she owns customer communication on the 22 Jul 2026 refresh failure and the outage review for Brackwell Freight.

Role: Sofia is Head of Customer Success, based in London and reporting to Nell Ashcombe. She started on 7 Oct 2024.

Book: The counts show 57 email threads, two calls attended, one recorded call and no tickets assigned. Brannock Medical Supplies has the most activity at 13.

Evidence: Her recent threads are mainly Customer Day invitations from May and June 2025 and refresh failure notices from 22 Jul 2026. Most of those threads show no customer reply.

Now: Calderbrook Housing Group gave notice of non-renewal on 6 Jul 2026, with Sofia copied. Brackwell Freight's finance director is questioning value, and Sofia owns the outage review write-up.

AI · claude-sonnet-5-5 · 11 Oct 2026

AImade from

On record

Updated 9 Oct 26
Organisations0
Calls3
Email threads118
Deals0
Documents0
Events13
Computedmade from

Calls

Not yet analysedNo calls in the last four weeks.
Callsmade from

Time off

FromToTypeDaysStatus
2 Dec 20264 Dec 2026holiday3booked
9 Nov 202613 Nov 2026holiday5booked
25 Sep 20261 Oct 2026holiday5taken
10 Aug 202617 Aug 2026holiday6taken
30 Jul 202630 Jul 2026holiday1taken
13 Apr 202615 Apr 2026holiday3taken
15 Dec 202515 Dec 2025holiday1taken
10 Dec 202512 Dec 2025holiday3taken
8 Oct 202514 Oct 2025holiday5taken
4 Aug 202515 Aug 2025holiday10taken
24 Feb 202525 Feb 2025holiday2taken
27 Jan 202529 Jan 2025holiday3taken
27 Dec 202431 Dec 2024sick3taken
16 Dec 202417 Dec 2024sick2taken
1 Dec 20243 Dec 2024holiday2taken
11 Nov 202412 Nov 2024holiday2taken
28 Oct 202429 Oct 2024sick2taken
HRmade from

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BB-Demo staff48
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Email threads2,122
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Documents850
Deals217
Invoices187
Events49
News items84

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