Onboarding: user setup and training

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Hamza Akhtar asked Josh Fairburn on 28 Apr 2026 for names to onboard next, noting the licence covers 170 users with only a handful logging in. Josh agreed to start with commissioner-facing staff and wants to be the only admin.

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Hamza Akhtar asked Josh Fairburn on 28 Apr 2026 for names to onboard next, noting the licence covers 170 users with only a handful logging in. Josh agreed to start with commissioner-facing staff and wants to be the only admin.

Ask: Hamza wants names, roles and admin choices, starting with people handling commissioner questions, then home managers.

Customer view: Josh agreed on 1 May 2026. He will send a list early next week after Natasha reviews it, and said admins should be just him for now.

Next: Josh to send the list, with a single admin as the position to revisit.

AI · claude-sonnet-5-5 · 11 Oct 2026

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Updated 9 Oct 26

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First message2026-04-28

Last message2026-05-01

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Hamza Akhtar 28 Apr 2026 12:23
to Josh Fairburn
Hi Josh, Following our call, a quick note on the next step. The licence covers 170 users, but so far only a handful of people at Hollowmere are logging in, which is normal at this stage. I suggest we agree who comes on next and in what order. My thinking is to start with the people who deal with commissioner questions most often, then widen to the home managers once they have seen it answer something real for them. Could you send me a short list of names and roles, and tell me which of them should be admins? If you would rather talk it through, I can set aside half an hour later this week. Best, Hamza
Josh Fairburn 1 May 2026 10:08
to Hamza Akhtar
Hi Hamza, Sorry for the slow reply, it has been a busy week. I agree with starting with the commissioner-facing people. I have a first list but I want Natasha to look over it before I send it, as she will have views on who should see what. I will get it to you early next week. On admins, I think it should just be me for now. We can revisit that once more homes are in. Cheers, Josh

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