Booking a check-in
Email thread Hollins Tarrant: documents · cs
Marcus Bell asked for another check-in as usage drifted down further. On 27 Jul 2026 Jenna Price asked to park the call until the week after next, and had not yet checked the data after the refresh problem.
What was said
What this says
Current to 10 Oct 26Marcus Bell asked for another check-in as usage drifted down further. On 27 Jul 2026 Jenna Price asked to park the call until the week after next, and had not yet checked the data after the refresh problem.
Ask: on 24 Jul 2026 Marcus Bell asked for thirty minutes early the following week, saying usage had drifted down a little further. He also offered to chase anything still off after the refresh problem.
Customer view: Jenna Price saw the notice but had not checked the data. She asked to park the call, preferring to give it her full attention, perhaps the week after next.
Next: no date is fixed, and this is the second request that has been deferred.
The thread
Updated 9 Oct 26Messages
Marcus Bell 24 Jul 2026 17:07Hi Jenna, Hope you're coming out of the week in one piece. Sofia will have been in touch about the refresh problem on Wednesday. If anything on your side still looks off, tell me and I'll chase it. Separately, I'd like to get another check-in in the diary. I've pulled the numbers again and usage has drifted down a little further, so it would be good to talk about what would make the brain easier for your team to use. Shall we book thirty minutes early next week? Happy to jump on a call whenever suits. Thanks, Marcus
Jenna Price 27 Jul 2026 10:23Hi Marcus, Sorry for the slow reply, the team's stretched and the end of last week got away from me. Thanks for the heads up on Wednesday, I did see the notice but haven't had a chance to check the data since. Can we park the call for now? I'd rather give you my full attention than half of it. Perhaps the week after next, once things settle down a bit. Thanks, Jenna