Tickets and a catch-up call

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Marcus Bell offers a call about four high priority tickets in the last month. Jenna Price says they are mostly the connector not pulling things through, and the consultants keep noticing. She asks for early next week.

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Current to 10 Oct 26

Marcus Bell offers a call about four high priority tickets in the last month. Jenna Price says they are mostly the connector not pulling things through, and the consultants keep noticing. She asks for early next week.

Ask: Marcus wants to review which tickets still hurt, what engineers have said and what he can take off her plate.

Customer view: Jenna names the connector not pulling data through properly as the main issue and says the consultants notice. She is willing to talk but the team is stretched.

Next: Marcus to try Jenna early next week and bring engineering updates on the connector tickets.

AI · claude-sonnet-5-5 · 10 Oct 2026

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Updated 9 Oct 26

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First message2026-03-12

Last message2026-03-12

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Marcus Bell 12 Mar 2026 08:26
to Jenna Price
Hi Jenna, I've pulled the numbers and I can see four high priority tickets from you in the last month. I don't want them sitting there while you're stretched. Happy to jump on a call and go through them with you. What I'd like to cover: - which ones are still biting your team day to day - what the engineers have come back with so far - anything I can take off your plate Shall we book half an hour this week or early next? Thanks, Marcus
Jenna Price 12 Mar 2026 09:50
to Marcus Bell
Hi Marcus, Thanks for picking this up, and sorry for the slow reply, it's been one of those mornings. The tickets are mostly the connector not pulling things through properly, and the consultants keep noticing. I'd like to get on a call but this week is hard, the team's stretched. Could you try me early next week? I'll shout if something moves before then. Thanks, Jenna

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