Price letter and the January renewal

Email thread

Rob Ellery says he has not read the new list price note properly and asks in plain terms what Hollins Tarrant would pay at the January renewal and what extra it would be buying. He will not decide without Jenna Price.

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What was said

What this says

Current to 10 Oct 26

Rob Ellery says he has not read the new list price note properly and asks in plain terms what Hollins Tarrant would pay at the January renewal and what extra it would be buying. He will not decide without Jenna Price.

Ask: Rob wants a plain statement of the renewal price and of what is paid for that the customer does not get now.

Customer view: the question is about value as much as price. He is stretched and defers to Jenna, who knows what the team actually uses.

Next: Marcus needs a short, plain reply setting out the renewal price against current use, copied to Jenna. The evidence does not show the current or renewal amounts.

AI · claude-sonnet-5-5 · 10 Oct 2026

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The thread

Updated 9 Oct 26

Typerenewal

Messages1

First message2026-01-05

Last message2026-01-05

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Messages

Rob Ellery 5 Jan 2026 09:49
to Marcus Bell
Marcus, Got your note about the new list price and the renewal. To be straight with you, I haven't had time to go through it properly and the team's flat out. Can you tell me in plain terms what we'd be paying when we renew in January, and what would we be paying for that we're not getting now? Jenna's copied in. She knows what we actually use and I won't decide anything without her. Rob

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