Check-in call this month

Email thread

Marcus Bell offered a check-in call after several tickets and steady usage. Jenna Price replied two days later that the tickets are sorted and asked to park the call until the team is less stretched.

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Current to 10 Oct 26

Marcus Bell offered a check-in call after several tickets and steady usage. Jenna Price replied two days later that the tickets are sorted and asked to park the call until the team is less stretched.

Ask: Marcus Bell wanted to confirm that recent tickets were dealt with and to review usage, which he described as steady rather than growing.

Customer view: Jenna Price says the tickets are sorted as far as she knows. She cites a stretched team and holidays, and will come back to Marcus herself.

Next: the customer holds the next move, so Marcus should follow up if she does not return in a few weeks.

AI · claude-sonnet-5-5 · 10 Oct 2026

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Updated 9 Oct 26

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First message2024-08-05

Last message2024-08-07

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Marcus Bell 5 Aug 2024 15:03
to Jenna Price
Hi Jenna, I saw a few tickets came through from your team over the last few weeks, so I wanted to check they've been dealt with and see how things are on your side. Usage has been steady rather than growing, which is normal for the summer. Shall we book half an hour to go through it? I can do most days this week or next. Happy to jump on a call whenever suits. Thanks, Marcus
Jenna Price 7 Aug 2024 13:22
to Marcus Bell
Hi Marcus, Sorry for the slow reply, the team's stretched and half the office is on holiday. The tickets are sorted as far as I know. Can we park the call for now? Let's pick it up in a few weeks once things are back to normal and I'll come back to you. Thanks, Jenna

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