Quarterly business review

Email thread

Elena Novak proposed a quarterly business review agenda. Joost Verbeek asked for open tickets first, saying two are still not closed against what was agreed. Wednesday at 14:00 was set with the risk lead attending.

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What was said

What this says

Current to 10 Oct 26

Elena Novak proposed a quarterly business review agenda. Joost Verbeek asked for open tickets first, saying two are still not closed against what was agreed. Wednesday at 14:00 was set with the risk lead attending.

Ask: Joost wants the open tickets moved to the top of the agenda. Two remain unclosed, and he repeats that closure was what was agreed.

Customer view: The pattern from the earlier check-in persists, with unresolved delivery still the lead concern. The risk lead's attendance widens the audience for that conversation.

Next: Elena accepted the change, booked Wednesday at 14:00 and will send the ticket status the day before. The agenda also covers usage and the renewal, and the thread does not show his view on either.

AI · claude-sonnet-5-5 · 10 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2026-09-14

Last message2026-09-16

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Messages

Elena Novak 14 Sep 2026 09:59
to Joost Verbeek
Dear Joost, It is time to plan the quarterly business review. To confirm the proposed agenda: - Progress on the actions from our last check-in. - Usage across the teams, including who is asking the questions. - Open tickets and response times. - Your plans for the next quarter and the renewal. Could you suggest a day next week? Please also tell me who from your side should attend. I think the merchant-risk lead should be there. Kind regards, Elena
Joost Verbeek 14 Sep 2026 12:11
to Elena Novak
Elena, Tuesday or Wednesday next week. The risk lead will join. I would like the open tickets first on the agenda, not last. Two of them are still not closed, and what was agreed was that they would be. Met vriendelijke groet, Joost
Elena Novak 16 Sep 2026 11:19
to Joost Verbeek
Dear Joost, Understood. The tickets will be the first item. Let us take Wednesday at 14:00 and I will send an invitation to you and the risk lead today. I will also send the written ticket status the day before, so that you can see it in advance. Kind regards, Elena

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