Claims tickets view showing older records

Hi Callum, I've picked this up. Just so I've got this right: the claims tickets view in your brain is showing older records than you expect, and it is feeding through into the oversight view you use for the capacity providers. Is that correct? To help me reproduce it, can you tell me: - which view or dashboard you were looking at - roughly when you first noticed it - whether the same thing shows in chat when you ask about a recent claim I'll start looking at the connector side while I wait for your answer. Thanks, Bethan

Bethan, Yes, that's it. It's the oversight dashboard. Claims tickets look a few days behind, submissions and bordereaux queries are fine. Noticed it first thing today. Chat gives the same older answer. What I need is the dashboard right by the time my team starts in the morning. By when? Callum

Hi Callum, Thanks, that was exactly what I needed. I've reproduced it: the claims tickets connector had stopped picking up new records, while the other sources carried on loading normally. I've re-run the sync and it has caught up, and records are now coming through again. I can't give you a date for anything beyond that until I've seen how it behaves over a couple of nightly refreshes, so I'd rather not promise more than I know. What I can say is that the refresh should be complete before your team starts each business day. Can you check the dashboard after the next nightly refresh and tell me what you see? If the newest claims tickets are there, we're good. If anything still looks behind, send me the ticket reference of one that's missing and I'll look at that one directly. Thanks, Bethan

Bethan, Checked it each morning since. Claims tickets are current and the dashboard is right at 07:00. No gaps against what we hold in the claims system. Fine to close it. Good turnaround. Callum