Fenmoor Specialty Underwriting - Onboarding Plan
Documentfinal Fenmoor Specialty Underwriting: documents · onboarding_plan · final · 2024-07-07
Final onboarding plan by Callie Brennan, dated 7 Jul 2024, for a Growth tier brain: eight weeks, up to eight connectors, five phases. It is a delivery plan, not a contract, and states no price, availability or response times.
What it says
What this says
Current to 11 Oct 26Final onboarding plan by Callie Brennan, dated 7 Jul 2024, for a Growth tier brain: eight weeks, up to eight connectors, five phases. It is a delivery plan, not a contract, and states no price, availability or response times.
What it is: an implementation plan from "a signed order form to a brain that your underwriting operations team uses every day". It sets five phases over eight weeks with owners and done-when tests.
Commits: B-Brain to connect and map sources, run the first refresh, deliver a setup note and hand over to the customer success manager. The customer owes written access and named administrators, and "I will not begin a connector without it."
Unusual: nothing off standard terms. The dates (subscription start 1 Jul 2024, initial term ending 30 Jun 2025) are context, not a renewal clause.
Not settled: price, service levels and connector go-live dates are not stated. Two items were open at the plan date: written access for the first connectors and the names of the administrators. The document does not show whether they were closed, and it is old, so it cannot be read as current status.
As found in this document
Current to 9 Oct 26- Date end30 Jun 2025Source: object_read:doc_001_008
- Date start1 Jul 2024Source: object_read:doc_001_008
- ImplementationFixed fee, eight weeks, up to eight connectorsFixed fee, eight weeks, up to eight connectors · Source: object_read:doc_001_008
- Connectorsevery connector promised in the order form is live and refreshing overnightevery connector promised in the order form is live and refreshing overnight · Source: object_read:doc_001_008
- Setup noteDeliver the setup note covering sources, mappings and credential ownersDeliver the setup note covering sources, mappings and credential owners · Source: object_read:doc_001_008
- Customer accessI will not begin a connector without it.I will not begin a connector without it. · Source: object_read:doc_001_008
The document
Body
Fenmoor Specialty Underwriting - Onboarding Plan
Status: Final Prepared by: Callie Brennan, Implementation Consultant, B-Brain Prepared on: 7 Jul 2024
Purpose
This plan sets out how we get Fenmoor Specialty Underwriting from a signed order form to a brain that your underwriting operations team uses every day. It covers the phases, who owns each step, and what I need from your side before we switch on the refresh.
Starting point
| Item | Detail |
|---|---|
| Customer | Fenmoor Specialty Underwriting, London |
| Tier | Growth |
| Subscription start | 1 Jul 2024 |
| Initial term ends | 30 Jun 2025 |
| Implementation | Fixed fee, eight weeks, up to eight connectors |
| B-Brain account owner | Priya Raman |
| B-Brain customer success manager | Daniel Okafor |
| B-Brain implementation lead | Callie Brennan |
The brain is built and run inside your own Snowflake account, so your IT colleagues are involved from the first phase.
What success looks like
Read the whole document (5,459 characters)
Your underwriting operations team can answer capacity providers' oversight questions from one view, without reconciling submissions, bordereaux queries, claims tickets and CRM activity by hand. By the end of the eight weeks:
- every connector promised in the order form is live and refreshing overnight;
- the licensed users on the Growth tier have been invited, starting with underwriting operations;
- at least one of your colleagues can run the brain's administration without us;
- you have a setup note that records every source, mapping and credential owner.
Phases
Phase one: access and preparation (first week)
| Step | Owner | Done when |
|---|---|---|
| Confirm your Snowflake account details and the role B-Brain will use | Your IT contact | Written confirmation received |
| Name a primary and a back-up administrator | Your operations lead | Both named in writing |
| Provide written access for each source system | Your IT contact | Access confirmed per connector |
| Agree the list of sources and their order of priority | Callie Brennan with your operations lead | Priority list signed off |
What I need from your side is written access before any connector is started. I will not begin a connector without it.
Phase two: connect and map (weeks two to five)
| Step | Owner | Done when |
|---|---|---|
| Connect the CRM and map accounts, contacts and activity | Callie Brennan | Mapping reviewed with your operations lead |
| Connect the helpdesk and map claims tickets | Callie Brennan | Ticket categories agreed |
| Connect submissions and bordereaux sources | Callie Brennan with your IT contact | Sample records checked against source |
| Connect remaining mailboxes, calls and shared documents as agreed | Callie Brennan | Each connector loading records |
Every mapping is checked against sample records before it is accepted. Where a field does not map cleanly I will raise it with your team rather than guess.
Phase three: first refresh and checks (weeks five and six)
| Step | Owner | Done when |
|---|---|---|
| Run the first full refresh | Callie Brennan | Refresh completes without errors |
| Check record counts against each source | Callie Brennan and your administrator | Differences explained |
| Test the first set of oversight questions | Your underwriting operations team | Answers judged usable |
| Fix anything the checks turn up | Callie Brennan | Issues closed |
Phase four: users and training (weeks six and seven)
| Step | Owner | Done when |
|---|---|---|
| Invite users up to the licensed number, starting with underwriting operations | Your administrator | Invitations accepted |
| Walk through pages, chat and search with the first group | Callie Brennan | Session held |
| Build the first dashboards with your team | Callie Brennan and your operations lead | Dashboards in use |
| Show your administrators how to add a user and check a connector | Callie Brennan | Administrators confident |
Phase five: handover (week eight)
| Step | Owner | Done when |
|---|---|---|
| Deliver the setup note covering sources, mappings and credential owners | Callie Brennan | Note accepted by your administrator |
| Hand over to the customer success manager | Callie Brennan and Daniel Okafor | Handover meeting held |
| Agree the date of the first quarterly business review | Daniel Okafor | Date in diaries |
Risks and how we handle them
- Credentials arrive late. Connectors cannot start without written access, so the plan moves with the access. I will flag any slip to Priya and Daniel straight away.
- A source system changes during the build. Tell us before you change a system we are connected to, so we can adjust the mapping rather than find a broken connector later.
- Only one administrator is trained. The plan asks for a primary and a back-up so that the brain does not depend on one person.
- Few people use it at the start. Active use will start small. We widen the invitation list once the first answers have been checked.
Communication
- A short written progress note from me at the end of each phase.
- A call with your operations lead at the start and end of each phase.
- Anything blocking progress goes to Priya Raman and Daniel Okafor the same day.
Open items at the date of this plan
- Written access for the first connectors is still to be confirmed.
- The names of your primary and back-up administrators are still to be confirmed.
Thanks, Callie