Tanjong Arc Logistics / B-Brain – Proposal

Right, so you've seen the demo, you liked what you saw. Let me walk you through what a proposal looks like and what the commercial terms are.

Yes, let's do that.

So you're looking at Growth tier: that's for a few teams, up to forty users, eight connectors included. The subscription is fifty thousand pounds a year. Implementation is twelve thousand, and that includes eight weeks of our team setting up your connectors, doing security checks, training your admins. Year one all-in is sixty-two thousand.

Right. And that renewal price: is it locked in, or does it increase?

Year two, it's fifty thousand. Annual contract, you can do quarterly invoicing if you prefer.

What happens if we add more users later, or need more connectors?

You can add users and connectors as add-ons. If you go over forty users, you'd upgrade to Enterprise at renewal, which is a different conversation. But if you just need a few extra users, we can handle that.

What's the support model? If something breaks, how fast can you respond?

Growth gets quarterly business reviews, so we check in with you on usage and value four times a year. For support, first response on a high-priority issue is within a business hour. Nightly data refresh is guaranteed by seven in the morning, UK time.

What if the refresh is late? Or there's an issue with data quality?

We have service level credits. If availability drops below ninety-nine point five percent, or if data freshness is missed on multiple days, there's a credit. For Growth, it's five to ten percent of a month's fee, depending on the breach.

Okay. What about getting out of the contract if it doesn't work out?

It's a one-year term, thirty-day notice to cancel. After that it renews annually unless you give notice.

And timeline, when could you go live?

If we sign the order form by early November, we'd have you live by early December. Eight weeks for implementation.

That's tight but doable. What's the next step?

I'll send over a formal proposal and order form. You review it, and if you've got questions, we sort them. Then you sign and we kick off. Sound good?

Yeah, let's do it.

Brilliant. I'll get that to you by end of week. Cheers both.