Hollowmere Care Group / B-Brain – Onboarding
Callcompleted
Hollowmere Care Group: documents · 2026-05-14 12:00
Onboarding call with Natasha Pryor and Josh Fairburn. Their need is per-home commissioner reporting with a traceable evidence trail. Natasha wants proof on a handful of homes before she presents to the board.
What was said
What this says
Current to 11 Oct 26Onboarding call with Natasha Pryor and Josh Fairburn. Their need is per-home commissioner reporting with a traceable evidence trail. Natasha wants proof on a handful of homes before she presents to the board.
What happened: Hamza Akhtar walked through the connector plan: CRM, helpdesk and accounting first, then incidents via the quality team mailbox. Single sign-on and SCIM were agreed, with Josh as admin.
Customer view: Natasha wants every number traced to its source before it goes to a commissioner. She is cautious about overselling to the board until it works on real homes.
Commercial: Hamza confirmed the term as 1 Apr 2026 to 31 Mar 2027 and the order form at £120,500 a year, on Enterprise. Hollie Grieve is the day-to-day contact and Matteo Ricci the account owner.
Watch: Incident data is split between a module and emailed forms, and the mailbox access needs IT approval. Josh has not set up SCIM before.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Hamza to send the connector checklist and the access guide on the day of the call.
- Josh to send the shortlist of homes, the mailbox name and CRM and helpdesk credentials by the end of the following week.
Risks
Current to 9 Oct 26- Incident data is split between a module and emailed forms, so the quality mailbox connector depends on IT approving access.
- Natasha is wary of presenting to the board before the brain is proven on real homes.
- Josh has not set up SCIM before, which could delay Enterprise single sign-on.
Opportunities
Current to 9 Oct 26- Proving the brain on the handful of homes that drive most commissioner queries could build the case to widen use across the 170 licensed users.