Hollowmere Care Group / B-Brain – Onboarding
Callcompleted
Hollowmere Care Group: documents · 2026-05-01 12:00
Natasha Pryor set the first use case: safeguarding incident reporting by home for commissioners. She wants every figure traceable to its source and a first view to check before the middle of the month. Josh Fairburn owns the home mapping table.
What was said
What this says
Current to 11 Oct 26Natasha Pryor set the first use case: safeguarding incident reporting by home for commissioners. She wants every figure traceable to its source and a first view to check before the middle of the month. Josh Fairburn owns the home mapping table.
What happened: Hamza Akhtar reprioritised the incident connector ahead of invoices, which are waiting on a finance service account. Josh will build a home name mapping table, and a working session was set for Thursday.
Customer view: Natasha is cautious and says people have been burnt before by tools that could not say where an answer came from. Her test is that nothing goes before the board without its source.
Commercial: Early logins are limited to Natasha, Josh and two regional directors, with home managers later. Hamza noted licences for one hundred and seventy, so numbers are not a constraint.
Watch: Natasha says a confusing first login for managers means no second chance. Source traceability on each figure is the credibility test for the whole rollout.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Hamza Akhtar to run a working session with Josh Fairburn on Thursday to connect the incident log.
- Josh to complete the home mapping table using Hamza's template, by the middle of next week.
- Hamza to deliver a first checkable view for Natasha before the middle of the month.
Risks
Current to 9 Oct 26- Natasha is cautious about overselling internally and will not show anything she cannot trace to its source.
- The invoices connector is blocked on a finance service account, and home names differ between systems.
- A confusing first experience for home managers could lose the wider rollout.
Opportunities
Current to 9 Oct 26- A working incident view for commissioners could prove value quickly and support wider logins to regional directors and home managers.