Hollowmere Care Group / B-Brain – Demo
Callcompleted
Hollowmere Care Group: documents · 2026-02-23 14:00
Demo to Natasha Pryor and Josh Fairburn. Josh's concerns were access, source-system changes and the clunky incident export. Natasha accepted next-morning freshness for commissioner reporting. A proposal is the next step.
What was said
What this says
Current to 11 Oct 26Demo to Natasha Pryor and Josh Fairburn. Josh's concerns were access, source-system changes and the clunky incident export. Natasha accepted next-morning freshness for commissioner reporting. A proposal is the next step.
What happened: Hannah Lowe answered Josh's questions on connectors, freshness and what breaks when a source changes. She showed the connector status page and promised a written note on the incident export.
Customer view: Natasha put the commissioner-facing incident data first and said next-morning refresh is enough. Josh will check the export interface with the supplier.
Commercial: Matteo Ricci named the proposal as the next step. Staged go-live starts with contact and invoice data, with incidents following.
Watch: The incident export is a manual report run by Josh, so it is the likely delay. Natasha also wants a load-level evidence trail for board questions.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Matteo to send the proposal with Hannah's written notes on the incident export.
- Josh to ask the supplier about an export interface and report back.
Risks
Current to 9 Oct 26- The incident export is a manual report and may delay the incident side that commissioners rely on.
- Source-system changes can stop a connector loading, and Josh said systems change constantly.
Opportunities
Current to 9 Oct 26- A staged go-live starting with contact and invoice data gives early visible value.