Dunholm Precision / B-Brain – Qbr
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Dunholm Precision: documents · 2025-04-28 11:15
QBR on 28 Apr 2025: usage is growing and a customer audit passed using a dashboard built on the brain. Ruth Ackroyd wants evidence of value ahead of the autumn renewal talk; the Growth term runs to 30 Nov 2025.
What was said
What this says
Current to 11 Oct 26QBR on 28 Apr 2025: usage is growing and a customer audit passed using a dashboard built on the brain. Ruth Ackroyd wants evidence of value ahead of the autumn renewal talk; the Growth term runs to 30 Nov 2025.
What happened: Daniel Okafor took Ruth Ackroyd and Nathan Booth through usage, value and next steps, then Tom Ashdown covered the contract. Usage is up, driven mostly by the quality group, with one heavy user.
Customer view: Ruth described a turbine part complaint traced within an hour, where it used to take a day's chasing. A customer audit passed on Nathan's traceability dashboard, though she will not be named as a reference yet.
Commercial: Tom stated Growth at £39,600 a year, term to 30 Nov 2025, and said there is no seat pressure. Ruth's condition for renewal is value shown with evidence.
Watch: Jas is the heaviest user, so there is key-person risk. The evidence does not show how the renewal went.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Daniel Okafor to send the shared drive connector date by Friday.
- Daniel Okafor to run a short session for the new group with Jas the following week.
- Tom Ashdown and Daniel Okafor to return in the autumn on the renewal.
Risks
Current to 9 Oct 26- One user asks a large share of the questions, a key-person risk if he moves role or is away.
- Ruth Ackroyd will renew only on value shown with evidence, so the autumn conversation needs a value case.
- The orders export has changed layout once, which could break a source.
Opportunities
Current to 9 Oct 26- The shared drive connector is within what Dunholm has bought and holds inspection reports.
- A new group of six users from quality and customer service broadens use below the licensed seat count.
- Ruth may allow an unnamed reference after the next audit.