Quaystead Marine Services / BB-Demo – Check In
Callcompleted
Quaystead Marine Services: documents · 2026-09-23 14:45
Marcus Bell checked in with Luke Oakes on 23 Sep 2026. Luke had no complaints and said the product still does its job, but usage is light at about three queries a week and no value case or renewal intent was voiced.
What was said
What this says
Current to 11 Oct 26Marcus Bell checked in with Luke Oakes on 23 Sep 2026. Luke had no complaints and said the product still does its job, but usage is light at about three queries a week and no value case or renewal intent was voiced.
What happened: Marcus Bell ran a 25 minute check-in with Luke Oakes on 23 Sep 2026. Luke gave short answers and raised nothing.
Customer view: Luke said search is solid and the dashboards work well. He offered nothing on value, price or a rival.
Usage: Marcus quoted about three queries a week and around three active users, mostly contract and job lookups. That is light use, and Luke is the only contact on the call.
Commercial: Marcus said the contract renews at the end of the year. No tier, price or renewal decision was discussed, and the evidence does not show who signs.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Marcus Bell to send Luke the new dashboard templates when they are live next month.
- Marcus Bell to open the renewal conversation and identify the budget holder ahead of the year-end renewal.
Risks
Current to 9 Oct 26- Usage of about three queries a week and around three users is low, so a renewal value case is thin.
- Luke Oakes is the only customer voice, and the evidence does not show who decides the renewal.
Opportunities
Current to 9 Oct 26- The new dashboard templates give a reason to re-engage Luke and show more value before renewal.
Transcript
Marcus Bell NoneHi Luke. Quick check-in. How's things going?
Luke Oakes NoneGood, thanks. Still using it.- Marcus Bell NoneGreat. I've pulled the numbers from the last quarter. You're still at about three queries a week on average, mostly contract and job lookups. Active users holding steady around three. I just wanted to touch base on how you're finding the product. Any feedback?
- Luke Oakes NoneNope, still doing its job. Search is solid, the dashboards work well. No complaints.
- Marcus Bell NoneGood to hear. You're contract renews at the end of the year. We'll circle back in a couple of months about renewal timing. For now, anything you want to chat about? Any features you'd like to see or any issues?
- Luke Oakes NoneAll good. It's been really useful for how we work.
- Marcus Bell NoneBrilliant. I'll check in again closer to renewal. Happy to jump on anytime if something comes up. Cheers.
- Luke Oakes NoneCheers, Marcus. Talk soon.
- Marcus Bell NoneGreat. One more thing: we've got some new dashboard templates coming out next month. I'll send them your way when they're live. Might be useful for what you're doing.
- Luke Oakes NoneYeah, definitely. Thanks for that.
- Marcus Bell NoneCheers. Speak soon.