Marlstone Legal / B-Brain – Renewal
Callcompleted
Marlstone Legal: documents · 2026-02-20 10:15
Renewal call with Marlstone Legal on 20 Feb 2026. The customer is happy with adoption and data quality and ready to renew on Growth. The first-year discount rolls off, and the size of the increase was not stated.
What was said
What this says
Current to 11 Oct 26Renewal call with Marlstone Legal on 20 Feb 2026. The customer is happy with adoption and data quality and ready to renew on Growth. The first-year discount rolls off, and the size of the increase was not stated.
What happened: Daniel Okafor and Tom Ashdown took Emma Croft and Elliot Kirkby through the Growth renewal on the 20 Feb 2026 call. Both customer attendees were positive on adoption and data quality.
Customer view: Elliot said the data is fresh and nothing has needed escalating. Emma called it a good investment and said they are ready to go again.
Commercial: Tom said the first-year discount rolls off and Growth renews at £44,000 a year. Elliot asked how much the increase is and was told an invoice would confirm the exact number.
Watch: Tom called it the same terms, yet the price rises and the increase was never quantified. Daniel put users at the Growth limit of forty with about twelve regulars, so there is headroom.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Tom Ashdown to send the renewal order form and invoice to Marlstone Legal by the end of that week.
- Emma Croft and Elliot Kirkby to sign a couple of weeks before the renewal date, and to say if they want any add-ons priced in.
Risks
Current to 9 Oct 26- The first-year discount ends at renewal and the customer asked about the increase without a figure for the rise being given.
- Tom described the renewal as the same terms while the price goes up, which could read as inconsistent when the invoice arrives.
Opportunities
Current to 9 Oct 26- Daniel offered add-ons for users, connectors or upgraded support, and Emma said the team would talk internally and come back.