Hollins Tarrant / B-Brain – Check In
Callcompleted
Hollins Tarrant: documents · 2026-02-06 15:00
Marcus Bell's check-in with Jenna Price on 6 Feb 2026 found gentle usage growth, no tickets and a small, unchanged group of regulars. No wishlist or commercial ask; the renewal is in January next year.
What was said
What this says
Current to 11 Oct 26Marcus Bell's check-in with Jenna Price on 6 Feb 2026 found gentle usage growth, no tickets and a small, unchanged group of regulars. No wishlist or commercial ask; the renewal is in January next year.
What happened: Marcus confirmed the renewal went through at the same tier and fifteen licensed users. Active users were a touch above the last quarter, with no ticket in the last month and connectors and refresh healthy.
Customer view: Jenna said the team is stretched and short of people. She does not look at the numbers herself and hears only if something is not working.
Commercial: Usage rests on two or three senior recruiters plus Jenna, and Marcus flagged that a drift away by one or two would drop the numbers quickly. Jenna had no wishlist and asked to park the pipeline view.
Watch: Value reaches the wider firm second-hand, and Jenna expects to be asked again about the renewal. She asked for a summary to forward.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Marcus Bell to send Jenna Price a short summary of the call the same afternoon.
- Jenna Price to jot down wishlist ideas for Marcus Bell when she has time.
- B-Brain to pick up the January renewal in the autumn, with a check-in from Marcus Bell before then.
Risks
Current to 9 Oct 26- Usage depends on two or three senior recruiters and Jenna Price, so one or two leaving the habit would cut the numbers quickly.
- Jenna does not look at the numbers herself, so the value case reaches senior colleagues only second-hand ahead of the renewal.
Opportunities
Current to 9 Oct 26- A nicer pipeline view could be built as a page on Starter if Jenna sends ideas.
Transcript
Jenna Price NoneHi Marcus, I'm so sorry, I'm a few minutes behind. It's been one of those days.
Marcus Bell NoneAfternoon, Jenna. Don't worry, it's a Friday, I'd expect nothing less. Did you get through the week all right?- Jenna Price NoneJust about. The team's stretched, we're short of people and clients are slow to commit. But we're getting there.
- Marcus Bell NoneRight. Let me share my screen and say what I'd like to cover. It's your six-monthly check-in on Starter, so I'll go through the usage, ask how it's going, and then see if there's anything you want from us.
- Jenna Price NoneThat sounds good. Go ahead.
- Marcus Bell NoneSo, you renewed in the new year and everything carried on as it was, same tier, same fifteen licensed users. Usage since then has gone up a little more. Active users are a touch above the last quarter. It's a gentle rise rather than a jump, but it's the right direction.
- Jenna Price NoneThat's nice to hear. I don't look at the numbers myself, I just hear from the consultants if it's not working.
- Marcus Bell NoneThat's what I assumed. And there's been no ticket in the last month. Connectors are all loading and the nightly refresh is landing on time.
- Jenna Price NoneGood. I'd have told you if there was a problem. Well, I'd have told you eventually.
- Marcus Bell NoneHa, I'll take eventually. Mm, one thing I did want to ask, is the group using it the same as before, or has it moved around?
- Jenna Price NonePretty much the same people. Two or three of the senior recruiters and me. A couple of newer ones dip in but they're not regulars yet.
- Marcus Bell NoneThat's a useful picture. I'd flag that if one or two people drift away, the numbers would drop quickly, because it's a small group. Not a worry right now, just something I'm watching.
- Jenna Price NoneYes. That makes sense. They're good users, they just have a lot on.
- Marcus Bell NoneIs there anything the team's asked for that it doesn't do at the moment? Any wishlist?
- Jenna Price NoneNot really. I mean, there's always things, a nicer view of the pipeline, maybe, but I haven't had the time to think it through. Can we park that for now?
- Marcus Bell NoneOf course. If you jot a couple of ideas down when you think of them, send them my way and I'll see what's possible on Starter. Some of that might be a page we can build for you, which is quite quick.
- Jenna Price NoneOkay. I'll try to remember. No promises, sorry.
- Marcus Bell NoneNo promises needed. For the record, the renewal's in January next year, so there's a good while before that. Tom will pick that up in the autumn, and I'll run a check-in before then.
- Jenna Price NoneGood. Rob will ask me again, I'm sure. He always does.
- Marcus Bell NoneIf it helps, I can send you a short summary of today so you've got something to forward.
- Jenna Price NoneYes please, that would save me explaining. Thanks.
- Marcus Bell NoneDone, I'll send that this afternoon. Anything else from you?
- Jenna Price NoneNo, I think that's it. Sorry, I've got to dash, there's someone at my door. Thanks, Marcus.
- Marcus Bell NoneThanks, Jenna. Have a good weekend.