Hollins Tarrant / BB-Demo – Check In
Callcompleted
Hollins Tarrant: documents · 2025-11-03 13:15
Usage is up and Jenna Price wants to bring the placements team onto Starter. A few extra users fit within the licence; a proper second team is a tier question parked until the renewal on 3 Jan 2026 because Rob is pressing on costs.
What was said
What this says
Current to 10 Oct 26Usage is up and Jenna Price wants to bring the placements team onto Starter. A few extra users fit within the licence; a proper second team is a tier question parked until the renewal on 3 Jan 2026 because Rob is pressing on costs.
What happened: Marcus Bell showed rising active people and questions asked. Jenna said consultants began using the brain after she showed them the client page, and asked to add the placements team.
Customer view: Jenna is positive but time-poor. She said Rob is already on at her about costs and that she wants to avoid opening a can of worms before January.
Commercial: Fifteen licensed users on Starter leave room for a few more at no extra cost. Starter is built around one team, so a proper second team with its own dashboards is a tier conversation for Tom, and Marcus said the contract runs to 3 Jan 2026.
Watch: Jenna said a consultant saw answers a day behind. Marcus explained the overnight refresh and she accepted it. Rob will want proof the brain pays for itself.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Marcus Bell sends slots for a placements onboarding session and a plain usage summary.
- Jenna Price sends Marcus the names of the people coming on.
- Raise the second-team tier question with Tom ahead of the renewal.
Risks
Current to 9 Oct 26- Rob is pressing on costs and may question value at the January renewal.
- Jenna is stretched and slow to reply, so the rollout may stall.
Opportunities
Current to 9 Oct 26- The placements team could come on as a second team, which points to a Growth conversation at renewal.
- A usage summary can give Jenna the value case for Rob.
Transcript
Jenna Price NoneHi Marcus, sorry I'm late, sorry. Back to back since lunch and I couldn't find the link.
Marcus Bell NoneNo problem at all, Jenna, you're only a couple of minutes behind. Good afternoon. I'm going to share my screen and walk you through usage, then we can talk about anything on your side.- Jenna Price NonePerfect. Go for it.
- Marcus Bell NoneSo this is the last few weeks. It's a good picture, to be honest. Active people are up quite a bit on the previous quarter, still a small group, but more of them coming back week to week. And questions asked have gone up with it.
- Jenna Price NoneOh, that's good to hear. I think a few of the consultants have started trying it after I showed them the client page. I wasn't sure it had stuck.
- Marcus Bell NoneIt has. Here, look. Someone's asking for open client tickets alongside placements coming up, and somebody else's using search to find email threads on one client. That's people finding their own use for it, which is what I want to see.
- Jenna Price NoneRight. Yes. Actually that's partly what I wanted to ask you. Is there any reason we couldn't bring the placements team on? They're in the pipeline all day and they keep asking me for things I can't get at quickly.
- Marcus Bell NoneNo reason at all, and I think it makes sense. How many people are we talking about, roughly?
- Jenna Price NoneGosh. Half a dozen, maybe a few more. I'd have to count properly. Sorry, I haven't got the list in front of me.
- Marcus Bell NoneThat's fine. So you've got fifteen licensed users on Starter, and at the moment you're well under that, so a few more would sit inside what you've already got. No extra cost for that part.
- Jenna Price NoneOh good. That's easy then.
- Marcus Bell NoneThe one thing I'd flag is that Starter is built around one team. If the placements team came in as a proper second team, with its own dashboards and so on, that's a different conversation, and it's one for Tom, not me. I wouldn't want to say something about the tier and get it wrong.
- Jenna Price NoneMm. Okay. Can we park that bit for now? Rob's already on at me about costs, and I don't want to open a can of worms before January.
- Marcus Bell NoneCourse we can. The contract runs to 3 Jan 2026 anyway, so the renewal's the natural place to look at it. In the meantime, I'd just get the placements people logged in and see how they get on.
- Jenna Price NoneWould you be able to show them around? The team's stretched, and I'd probably do it badly in ten minutes between calls.
- Marcus Bell NoneHappy to jump on a call with them. Shall we book half an hour, say next week? I'll send you a couple of slots and you can pick the quiet one.
- Jenna Price NonePlease. And, sorry, one other thing. Are the answers always up to date? One of the consultants said something looked a day behind.
- Marcus Bell NoneIt refreshes overnight, so first thing in the morning it's reflecting the day before. If it's something that was entered this morning, it won't be there until tomorrow. Was it that sort of thing?
- Jenna Price NoneProbably, yes. That makes sense. I'll tell them.
- Marcus Bell NoneGood. I'll also write up the usage numbers and send them to you, so you've got something to show Rob if he asks. No jargon.
- Jenna Price NoneThat would be brilliant. He'll want to know whether it's paying for itself. I think it is, I just never have the time to prove it.
- Marcus Bell NoneThat's what the numbers are for. So, next steps. I send you slots for the placements session, and the usage summary. You get me the names of who's coming on. Does that work?
- Jenna Price NoneYes. Sorry for the slow replies, I'll try and be quicker.
- Marcus Bell NoneDon't worry about it. Thanks, Jenna. Speak soon.
- Jenna Price NoneThanks Marcus. Bye.