014-0015

Ticketclosed

Emma Jagger reported that several client matter records lacked recent billing charges despite those charges being in the accounting system. Olivia Grant flagged it as potentially a data source connector sync issue and asked for specific matter details and dates to investigate.

Priority high

made from

What happened

What this says

Current to 11 Oct 26

Emma Jagger reported that several client matter records lacked recent billing charges despite those charges being in the accounting system. Olivia Grant flagged it as potentially a data source connector sync issue and asked for specific matter details and dates to investigate.

Problem: Billing data was not appearing in matter records even though it existed in the accounting system, indicating a potential connector sync failure.

Handling: Support recognised this as a freshness issue, checked accounting connector logs, and requested specific examples to diagnose whether there was a sync lag.

Watch: High-priority data quality gap; billing data is critical for matter profitability. Check whether the accounting connector synced successfully after this ticket.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_quality

Channelemail

First response (min)100

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Trail

Ticket text has not been written yet; the trail is from the helpdesk.

internal_note · Olivia Grant 2 Jun 2026 15:35
created · Emma Jagger 2 Jun 2026 16:59
public_reply · Olivia Grant 2 Jun 2026 18:39
status_change · Olivia Grant 5 Jun 2026 17:03
status_change · 9 Jun 2026 23:59

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B-Brain is a fictional company; every organisation and person here is invented. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
B-Brain staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

B-Brain is a fictional company: every organisation, person and figure here is invented for this demonstration.

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Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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