Connector not syncing recent calls

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Brindlecote Insurance Brokers: documents · Connector not syncing recent calls

Kirsty Rigby reported the call recording connector had not synced new calls. Olivia Grant investigated and found the connector was healthy; source had no activity.

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What happened

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Current to 11 Oct 26

Kirsty Rigby reported the call recording connector had not synced new calls. Olivia Grant investigated and found the connector was healthy; source had no activity.

Problem: Kirsty raised this as a connector sync issue after no new calls appeared overnight. Handling: Olivia investigated connector logs and authentication; both appeared healthy. Root cause: the customer's call recording system had no activity that day, so no calls existed to sync. Watch: False alarm but appropriate to investigate; 701-minute first response for a low-priority item.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)701

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created · Kirsty Rigby 23 Oct 2025 15:25
Hi, we noticed our call recording connector hasn't synced any new calls in about a day. Could you check if there's an issue?
public_reply · Olivia Grant 24 Oct 2025 03:06
Hi Kirsty, I've checked the logs and the connector looks healthy. When was the last call you expected to see loaded?
internal_note · Olivia Grant 24 Oct 2025 15:13
Checked logs. Connector auth fine. No new calls to load; customer's call recorder had no activity yesterday.
status_change · Olivia Grant 12 Nov 2025 16:38
status_change · 16 Nov 2025 23:59

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