Paul Rigby
Person
Calderbrook Housing Group: documents · admin
Paul Rigby is the sole admin and day-to-day user of the brain at Calderbrook Housing Group. He raised the repairs double-counting repeatedly, and his account was deactivated on 1 Sep 2026, when the Growth term ended after Calderbrook confirmed it would not renew.
Who they are
Insight
Current to 11 Oct 26Paul Rigby is the sole admin and day-to-day user of the brain at Calderbrook Housing Group. He raised the repairs double-counting repeatedly, and his account was deactivated on 1 Sep 2026, when the Growth term ended after Calderbrook confirmed it would not renew.
Role: Repairs Data Analyst in Leeds, CRM role admin, and the only admin as of the 27 Jan 2025 QBR. He builds repairs dashboards and raised most of the account's tickets, mainly on duplicates and sync faults after the housing system upgrade.
Influence: He is a heavy user rather than a buyer. He asked 341 of 3635 questions over the last 12 months, 9%, and 14% over the last 90 days. Helen Marsden led the renewal decision.
Watch: He stopped opening the brain for repairs and his account was deactivated on 1 Sep 2026. Helen said written notice was due after the 6 Aug 2026 check-in. The dedupe fix and handover pack are what he will judge BB-Demo on now.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Calderbrook Housing Group | Repairs Data Analyst | admin | paul.rigby@calderbrook.example |
Activity
- 6 Aug 2026callCalderbrook Housing Group / BB-Demo – Check In
+1 - 4 Aug 2026email_threadFollowing up on the QBR: repairs dashboards
- 3 Aug 2026callCalderbrook Housing Group / BB-Demo – Qbr
- 1 Jun 2026ticketExporting dashboard data
- 22 May 2026ticketExporting derived data
- 12 May 2026ticketHow do I export dashboards?
- 27 Apr 2026email_threadFollow-up from today's QBR
- 24 Apr 2026callCalderbrook Housing Group / BB-Demo – Qbr
- 30 Mar 2026ticketRepairs data: missing records after system change
- 23 Mar 2026ticketData sync issue: batch of repairs jobs not syncing
- 16 Mar 2026ticketRepairs statuses not updating from housing system
- 9 Mar 2026ticketRepairs data: jobs showing twice after system upgrade
- 2 Mar 2026ticketRepairs data mismatches with housing management system
- 24 Feb 2026ticketRepairs data mismatching, jobs not syncing correctly
- 5 Feb 2026ticketRepairs jobs counted twice after system upgrade
- 30 Jan 2026ticketRepairs jobs double-counted in exports
- 26 Jan 2026ticketRepairs job duplicates, third time
- 19 Jan 2026ticketRepairs job duplicates returned
- 12 Jan 2026ticketRepairs jobs double-counted
- 23 Oct 2025email_threadCalderbrook QBR: follow-up and actions
+1 - 22 Oct 2025callCalderbrook Housing Group / BB-Demo – Qbr+1
- 22 May 2025ticketDashboard stuck on yesterday's repairs data
- 29 Apr 2025email_threadFollow-up: QBR
- 28 Apr 2025callCalderbrook Housing Group / BB-Demo – Qbr
- 4 Apr 2025ticketRepairs data double-counted again in dashboard
- 28 Jan 2025email_threadFollow-up from the QBR: actions and next steps+1
- 27 Jan 2025callCalderbrook Housing Group / BB-Demo – Qbr+1
- 26 Nov 2024eventRevenue leaders roundtable
+15 - 21 Nov 2024eventBB-Demo webinar
+14 - 20 Nov 2024email_threadInvitation: Revenue leaders roundtable in London
- 9 Nov 2024email_threadInvitation to our upcoming webinar
- 31 Oct 2024callCalderbrook Housing Group / BB-Demo – Training
- 21 Oct 2024callCalderbrook Housing Group / BB-Demo – Onboarding
- 14 Oct 2024callCalderbrook Housing Group / BB-Demo – Onboarding
- 11 Oct 2024email_threadOnboarding session for the repairs data
- 8 Oct 2024email_threadOnboarding: refresh switch-on and setup note
- 8 Oct 2024callCalderbrook Housing Group / BB-Demo – Onboarding
- 3 Oct 2024email_threadOnboarding: dashboards and wider team access
- 1 Oct 2024callCalderbrook Housing Group / BB-Demo – Onboarding
- 24 Sep 2024callCalderbrook Housing Group / BB-Demo – Onboarding
- 23 Sep 2024email_threadOnboarding: scheduling the next working session
- 20 Sep 2024email_threadOnboarding sessions: access details and mapping check
- 17 Sep 2024callCalderbrook Housing Group / BB-Demo – Onboarding
- 13 Sep 2024email_threadOnboarding session for the repairs data
- 10 Sep 2024email_threadKickoff follow-up and next steps
+1 - 9 Sep 2024callCalderbrook Housing Group / BB-Demo – Kickoff+1
- 16 Jul 2024email_threadThanks for today: demo recap and next steps
+1 - 12 Jul 2024callCalderbrook Housing Group / BB-Demo – Demo+1
- 10 Jul 2024email_threadCalderbrook demo follow-up and next steps+1
- 8 Jul 2024callCalderbrook Housing Group / BB-Demo – Demo+1