Olivia Grant

Olivia Grant is a London Support Engineer who has carried 128 assigned tickets across 24 accounts since April 2025. Recent tickets show connector sync and duplicate-record problems alongside dashboard how-tos and upgrade signals.

Role: Olivia is a Support Engineer in the support department in London, managed by Dominic Hale, who joined on 2025-04-07. She is the day-to-day technical contact for customers raising connector, data quality and how-to questions.

Book: She has 128 tickets assigned and eight email threads, spread over 24 accounts. Lindqvarn Retail is the busiest with 19 activities, followed by Calderbrook Housing Group, Brindlecote Insurance Brokers and Hollowmere Care Group with 10 each.

Evidence: Recent tickets show repeated duplicate-record and connector sync issues, several of them traced to customer source systems. Some first responses were slow, including 322 minutes on a reporting-affecting duplicate and 590 minutes on a lost-access ticket.

Now: Open items include a Salesforce sync failure, duplicate customer records at Lindqvarn Retail and a broker duplicates investigation. Upsell signals sit at Tallowfield Health Partners, Lindqvarn Retail and Hollowmere Care Group. She has leave booked on 2026-10-12 and 2026-10-26 to 2026-10-28.

AI · claude-sonnet-5-5 · 11 Oct 2026