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Maelbeek Assurances: documents · support

Thomas Janssens reports the Salesforce connector stopped loading new records about a week before 10 Sep 2026. A refreshed API key did not help. Bethan Lister suspects a firewall change; no customer reply to that request is in the thread.

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Current to 11 Oct 26

Thomas Janssens reports the Salesforce connector stopped loading new records about a week before 10 Sep 2026. A refreshed API key did not help. Bethan Lister suspects a firewall change; no customer reply to that request is in the thread.

Ask: Thomas confirmed the sync stopped and that refreshing the API key did not fix it. He says the credentials have not changed on the Salesforce side.

Customer view: He is cooperative and asks what to try next. The last message is from Bethan on 16 Sep 2026 asking his IT team to check for network changes, with no customer response after it.

Next: Bethan will escalate to the platform team once a firewall change is ruled out. A connector that has stopped loading means a stale brain for the customer.

AI · claude-sonnet-5-5 · 11 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2026-09-10

Last message2026-09-16

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Messages

Message bodies have not been written yet; senders and dates are from the mailbox.

Bethan Lister 10 Sep 2026 16:04
to Thomas Janssens
None
Thomas Janssens 11 Sep 2026 13:43
to Bethan Lister
None
Bethan Lister 16 Sep 2026 11:47
to Thomas Janssens
None

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B-Brain is a fictional company; every organisation and person here is invented. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
B-Brain staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

B-Brain is a fictional company: every organisation, person and figure here is invented for this demonstration.

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Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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