Support follow-up
Email thread Dunholm Precision: documents · support
Support thread on 10 to 16 Apr 2026: one sales-engineer call did not appear in search. Bethan Lister found it stuck in the queue after the nightly refresh and re-ran it. Jas Dhillon confirmed the fix and asked to close.
What was said
What this says
Current to 11 Oct 26Support thread on 10 to 16 Apr 2026: one sales-engineer call did not appear in search. Bethan Lister found it stuck in the queue after the nightly refresh and re-ran it. Jas Dhillon confirmed the fix and asked to close.
Ask: Jas reported that one recorded call returned no results in search, while two other calls from the same day appeared.
Customer view: Jas replied politely and was content with the outcome. He apologised for a slow first reply and called the steps easy to follow.
Next: the cause was a data freshness fault after the nightly refresh, handled in about six days with the customer's own testing. This is a user-level issue with no commercial ask, and the ticket can be closed.
The thread
Updated 9 Oct 26Messages
Bethan Lister 10 Apr 2026 10:49Hi Jas, I've picked up your ticket this morning. Just so I've got this right: some of the sales-engineer call records are not showing when you search for them in the brain, though the customer orders and quality tickets look fine. Can you try this and tell me what you see? 1. Search for one call you know was recorded last week. 2. Open the call in the call recorder and note the date it was logged. 3. Reply with the exact wording on the screen if the search returns nothing. That will let me reproduce it on our side before I take it any further. Thanks, Bethan
Jas Dhillon 13 Apr 2026 15:58Hi Bethan, Sorry for the slow reply, it's been a busy week on the shop floor and I was out visiting a customer. I tried it. The search for the call returns "No results for this query". The call itself is in the recorder, dated the Wednesday before last. Two other calls from the same day do come up, so it's just the one that's missing. Hope that helps. Jas- Bethan Lister 15 Apr 2026 14:46Hi Jas, Thanks, that was exactly what I needed. I've reproduced it and the call was stuck in the queue after the nightly refresh. I've re-run it for your account. Can you search for that call again and tell me what you see? If it comes up, have a quick look at the two neighbouring calls too, just to be sure they still appear. I'll leave the ticket open until I've heard from you. Thanks, Bethan
- Jas Dhillon 16 Apr 2026 14:59Hi Bethan, It's there now, along with the notes from the call, and the other two are fine. Thanks for the clear steps, it was easy to follow. You can close it from my side. Cheers, Jas