Maelbeek Assurances - Master Services Agreement (signed)
Documentexecuted Maelbeek Assurances: documents · contract · executed · 2026-01-16
Executed Master Services Agreement for the Starter tier, signed 16 Jan 2026 for 1 Feb 2026 to 31 Jan 2027. Availability 99.5%, P1 response within 4 business hours. Subscription £22,000 a year plus £6,000 implementation; auto-renews unless 90 days' notice is given.
What it says
What this says
Current to 11 Oct 26Executed Master Services Agreement for the Starter tier, signed 16 Jan 2026 for 1 Feb 2026 to 31 Jan 2027. Availability 99.5%, P1 response within 4 business hours. Subscription £22,000 a year plus £6,000 implementation; auto-renews unless 90 days' notice is given.
What it is: the executed MSA between B-Brain Limited and Maelbeek Assurances for the Starter tier, run in the customer's own Snowflake account. Lewis Kerr signed for B-Brain; the customer signatory is a Managing Director, not named in the text.
Commits: availability of "99.5% measured monthly" and P1 response "within 4 business hours". Nightly refresh is "targeted before 07:00 customer local time"; the credit is 5% of that month's subscription fee, for availability only.
Unusual: the credit is the "sole remedy for SLA breaches". Renewal is at the "then-current list price", with price change notified only 30 days before renewal, which is later than the 90-day notice window.
Not settled: the DPA is "attached separately" and is not in this document. The text does not name the customer signatory or state any discount.
As found in this document
Current to 9 Oct 26- Date end31 Jan 2027Source: object_read:doc_028_004
- Date renewal31 Jan 2027Source: object_read:doc_028_004
- Date signed16 Jan 2026Source: object_read:doc_028_004
- Date start1 Feb 2026Source: object_read:doc_028_004
- Price£22,000Source: object_read:doc_028_004
- Availability99.5% measured monthlySource: object_read:doc_028_004
- P1 responsewithin 4 business hoursSource: object_read:doc_028_004
- Data refreshnightly; completion targeted before 07:00 customer local time, Monday to Fridaynightly; completion targeted before 07:00 customer local time, Monday to Friday · Source: object_read:doc_028_004
- Service credit5% of that month's subscription fee for missing the availability SLA; sole remedy for SLA breaches5% of that month's subscription fee for missing the availability SLA; sole remedy for SLA breaches · Source: object_read:doc_028_004
- Annual subscription£22,000, due annually in advanceSource: object_read:doc_028_004
- Implementation fee£6,000, due upon service startSource: object_read:doc_028_004
- Total contract value£28,000Source: object_read:doc_028_004
- Payment terms30 days from invoice, pounds sterling (GBP)30 days from invoice, pounds sterling (GBP) · Source: object_read:doc_028_004
- Renewal notice90 days' written notice before the end date90 days' written notice before the end date · Source: object_read:doc_028_004
- Price change noticeat least 30 days before renewalSource: object_read:doc_028_004
The document
Body
Unusual terms
Current to 9 Oct 26- Auto-renews for successive 12-month periods
- Service credits are sole remedy for SLA breaches
- Price change notice (30 days) is shorter than non-renewal notice (90 days)
- Customer may terminate for convenience with 90 days' notice before end date