Hollowmere Care Group - Master Services Agreement (signed)
Documentexecuted Hollowmere Care Group: documents · contract · executed · 2026-03-27
Executed Enterprise Master Services Agreement, 1 Apr 2026 to 31 Mar 2027. Availability 99.9%, P1 first response 0.5 hours, annual recurring fees £120,500 plus £30,000 implementation, total contract value £150,500.
What it says
What this says
Current to 11 Oct 26Executed Enterprise Master Services Agreement, 1 Apr 2026 to 31 Mar 2027. Availability 99.9%, P1 first response 0.5 hours, annual recurring fees £120,500 plus £30,000 implementation, total contract value £150,500.
What it is: the executed MSA between B-Brain and Hollowmere Care Group, signed 27 Mar 2026. It states that it "supersedes every earlier draft of the agreement, including version two dated 13 Mar 2026".
Commits: Enterprise tier for one year, with availability of 99.9% and P1 first response of 0.5 hours. Recurring fees are "invoiced quarterly, with payment due 30 days from invoice".
Unusual: a 10% first-term discount on the subscription, a service credit covering availability and data freshness, and implementation of up to 12 connectors over twelve weeks.
Not settled: the document does not name the customer signatory, only "Authorised signatory". It states no renewal mechanism or notice period, and no connector go-live dates.
As found in this document
Current to 9 Oct 26- Date end31 Mar 2027Source: object_read:doc_023_005
- Date signed27 Mar 2026Source: object_read:doc_023_005
- Date start1 Apr 2026Source: object_read:doc_023_005
- Price£120,500Source: object_read:doc_023_005
- Availability99.9%Source: object_read:doc_023_005
- P1 first response0.5 hoursSource: object_read:doc_023_005
- Service credit10% of one month's fee for each month with a breach10% of one month's fee for each month with a breach · Source: object_read:doc_023_005
- Credit basisAvailability and data freshnessSource: object_read:doc_023_005
- Annual recurring fees£120,500Source: object_read:doc_023_005
- One-off implementation fee£30,000Source: object_read:doc_023_005
- Total contract value£150,500Source: object_read:doc_023_005
- BillingRecurring fees are invoiced quarterly, with payment due 30 days from invoiceRecurring fees are invoiced quarterly, with payment due 30 days from invoice · Source: object_read:doc_023_005
- Implementationtwelve weeks from the start date, up to 12 connectors, security review supporttwelve weeks from the start date, up to 12 connectors, security review support · Source: object_read:doc_023_005
The document
Body
Unusual terms
Current to 9 Oct 26- 10% first-term discount on subscription
- Service credit covers data freshness
- Quarterly invoicing
- P1 first response 0.5 hours