Dunholm Precision - Master Services Agreement (signed)
Documentexecuted Dunholm Precision: documents · contract · executed · 2024-10-25
Executed MSA signed 25 Oct 2024 for the Growth tier with implementation. Availability 99.5%, P1 first response 1 business hour. Annual charge £39,600 after a 10% first-term discount; initial term ends 30 Nov 2025.
What it says
What this says
Current to 11 Oct 26Executed MSA signed 25 Oct 2024 for the Growth tier with implementation. Availability 99.5%, P1 first response 1 business hour. Annual charge £39,600 after a 10% first-term discount; initial term ends 30 Nov 2025.
What it is: the executed Master Services Agreement between B-Brain and Dunholm Precision for the Growth subscription plus the one-off Growth implementation. It was signed 25 Oct 2024 by Tom Ashdown for B-Brain and an unnamed authorised signatory for the customer.
Commits: "Availability | 99.5%" and "P1 first response | 1 business hour", with a credit of 10% of one month's fee. Billing is annual in advance, payable "30 days from invoice".
Unusual: the 10% discount applies "to the first term only", so the £44,000 list price returns at renewal. Credits are for availability only; data freshness is not credited.
Not settled: the initial term ended 30 Nov 2025 and renewal is "by written agreement of both parties". This document does not show whether a renewal was agreed, on what terms, or who signed for the customer.
As found in this document
Current to 9 Oct 26- Date end30 Nov 2025Source: object_read:doc_018_005
- Date signed25 Oct 2024Source: object_read:doc_018_005
- Date start1 Dec 2024Source: object_read:doc_018_005
- Price£39,600Source: object_read:doc_018_005
- Availability99.5%Source: object_read:doc_018_005
- P1 first response1 business hourSource: object_read:doc_018_005
- Service credit10% of one month's feeSource: object_read:doc_018_005
- Credit basisAvailability onlySource: object_read:doc_018_005
- Annual recurring charge£39,600Source: object_read:doc_018_005
- One-off implementation fee£12,000Source: object_read:doc_018_005
- Total contract value£51,600Source: object_read:doc_018_005
- Billing frequencyAnnual, in advanceSource: object_read:doc_018_005
- Payment terms30 days from invoiceSource: object_read:doc_018_005
The document
Body
Unusual terms
Current to 9 Oct 26- 10% discount on first term only
- Renewal only by written agreement of both parties
- Data freshness not credited