Marlstone Legal - Onboarding Plan
Documentfinal Marlstone Legal: documents · onboarding_plan · final · 2025-04-05
Eight-week onboarding plan for the Growth tier, prepared 5 Apr 2025 with service start 1 Apr 2025 and go-live planned for late May. Covers 40 licensed users and eight connectors. Quotes a P1 response within one business hour. No price or availability figure is stated.
What it says
What this says
Current to 11 Oct 26Eight-week onboarding plan for the Growth tier, prepared 5 Apr 2025 with service start 1 Apr 2025 and go-live planned for late May. Covers 40 licensed users and eight connectors. Quotes a P1 response within one business hour. No price or availability figure is stated.
What it is: an implementation plan prepared by Laura Penhaligon, Implementation Consultant at B-Brain, for Marlstone Legal. It sets three phases over eight weeks: discovery, configuration and integration, then testing and training.
Commits: the plan states Growth tier, 40 licensed users and eight planned connectors. Support is given as "Standard Growth tier support provides P1 response within one business hour."
Unusual: Phase 2 targets only "five to six active" connectors, while the success criteria require "All eight planned connectors live or in active use". The go-live is given only as "Late May", with no calendar date.
Not settled: the document is not a contract and states no price, availability percentage, refresh deadline, service credit or connector delivery date. It does not show whether go-live happened or whether the success criteria were met.
As found in this document
Current to 9 Oct 26- Date start1 Apr 2025Source: object_read:doc_014_008
- P1 responseStandard Growth tier support provides P1 response within one business hour.Standard Growth tier support provides P1 response within one business hour. · Source: object_read:doc_014_008
- Licensed users40Source: object_read:doc_014_008
- Planned connectorseightSource: object_read:doc_014_008
- Planned go-liveLate MaySource: object_read:doc_014_008
The document
Body
Unusual terms
Current to 9 Oct 26- Go-live given as late May with no date
- Phase 2 targets five to six active connectors against eight planned