What it says
What this says
Current to 11 Oct 26Executed Starter order form for a term from 1 Jun 2023 to 31 May 2024. Availability 99.5%, P1 first response 4 business hours, subscription £19,500 plus £6,000 implementation, total contract value £25,500. Signed for B-Brain by Nell Ashcombe.
What it is: an executed order form between B-Brain Ltd and Brindlecote Insurance Brokers for the Starter tier. It states "This Agreement commences on 1 Jun 2023 and ends on 31 May 2024."
Commits: availability of 99.5%, P1 first response of 4 business hours, and a service credit of "5% of one month's fee (availability only)". Nightly refresh is due by 07:00 UK local time on business days, billing is annual in advance, payment terms are 30 days, in GBP.
Unusual: nothing departs from the standard Starter terms. The customer signature block reads only "Authorised on behalf of the Customer", so the customer signatory is not named.
Not settled: the document states no renewal clause or auto-renewal. It does not show what happened after the term ended on 31 May 2024, so it is not evidence of a current contract.
As found in this document
Current to 9 Oct 26- Date end31 May 2024Source: object_read:doc_011_006
- Date signed19 May 2023Source: object_read:doc_011_006
- Date start1 Jun 2023Source: object_read:doc_011_006
- Price£19,500Source: object_read:doc_011_006
- Availability99.5%Source: object_read:doc_011_006
- P1 First Response4 business hoursSource: object_read:doc_011_006
- Service Credit5% of one month's fee (availability only)5% of one month's fee (availability only) · Source: object_read:doc_011_006
- Nightly data refreshcomplete by 07:00 UK local time on business dayscomplete by 07:00 UK local time on business days · Source: object_read:doc_011_006
- Subscription£19,500Source: object_read:doc_011_006
- Implementation fee£6,000, payable within 30 days of invoice£6,000, payable within 30 days of invoice · Source: object_read:doc_011_006
- Total Contract Value£25,500Source: object_read:doc_011_006
- Billing frequencyannual in advanceSource: object_read:doc_011_006
- Payment terms30 daysSource: object_read:doc_011_006