Brindlecote Insurance Brokers - Master Services Agreement (signed)
Documentexecuted Brindlecote Insurance Brokers: documents · contract · executed · 2023-05-19
Executed master services agreement between BB-Demo and Brindlecote Insurance Brokers, signed 19 May 2023 for the Starter package. It states 99.5% availability, P1 first response of 4 business hours and a subscription of £19,500 per year.
What it says
What this says
Current to 11 Oct 26Executed master services agreement between BB-Demo and Brindlecote Insurance Brokers, signed 19 May 2023 for the Starter package. It states 99.5% availability, P1 first response of 4 business hours and a subscription of £19,500 per year.
What it is: the signed agreement under which BB-Demo provides the Company Brain inside the customer's Snowflake account. Both parties signed on 19 May 2023, and the customer signatory is shown only as an authorised signatory.
Commits: a term of 1 Jun 2023 to 31 May 2024, a subscription of £19,500 and an implementation fee of £6,000, totalling £25,500. Payment is due within 30 days.
Unusual: nothing departs from the standard Starter terms. The customer may terminate for convenience at contract end with 90 days' notice.
Not settled: the document does not show any renewal, extension or later term after 31 May 2024. Current pricing and status need an order form or invoices to confirm.
As found in this document
Current to 9 Oct 26- Date end31 May 2024Source: object_read:doc_011_004
- Date signed19 May 2023Source: object_read:doc_011_004
- Date start1 Jun 2023Source: object_read:doc_011_004
- Price£19,500Source: object_read:doc_011_004
- Subscription (annual)£19,500Source: object_read:doc_011_004
- Implementation (4 weeks, up to 4 connectors)£6,000Source: object_read:doc_011_004
- Total£25,500Source: object_read:doc_011_004
- PaymentPayment due within 30 daysSource: object_read:doc_011_004
- Availability99.5%Source: object_read:doc_011_004
- P1 first response4 business hoursSource: object_read:doc_011_004
- Service credits5% of monthly fees for availability breaches5% of monthly fees for availability breaches · Source: object_read:doc_011_004
- Data refreshNightly by 07:00 customer local time on business daysNightly by 07:00 customer local time on business days · Source: object_read:doc_011_004
- Termination for breach30 days' notice and cure periodSource: object_read:doc_011_004
- Termination for convenienceCustomer may terminate at contract end with 90 days' noticeCustomer may terminate at contract end with 90 days' notice · Source: object_read:doc_011_004
The document
Body
Brindlecote Insurance Brokers - Master Services Agreement (signed)
Parties
BB-Demo and Brindlecote Insurance Brokers
Services
BB-Demo provides the Company Brain: an AI-queryable data layer within the Customer's Snowflake account, integrating CRM, calls, emails, tickets, usage and finance data.
The Starter package includes search, chat and pages; up to 15 users; up to 4 connectors; and six-monthly support check-ins.
Term
1 Jun 2023 to 31 May 2024
Fees
| Item | Price |
|---|---|
| Subscription (annual) | £19,500 |
| Implementation (4 weeks, up to 4 connectors) | £6,000 |
| Total | £25,500 |
Annual recurring revenue: £19,500. Payment due within 30 days.
Service Levels
- Availability: 99.5%
- P1 first response: 4 business hours
- Service credits: 5% of monthly fees for availability breaches
- Data refresh: Nightly by 07:00 customer local time on business days
Data and Confidentiality
Customer data remains in the Customer's Snowflake account. Both parties protect confidential information.
Termination
Read the whole document (1,408 characters)
Either party may terminate for material breach with 30 days' notice and cure period. The Customer may terminate for convenience at contract end with 90 days' notice.
Signature
BB-Demo Chief Executive Officer and Co-founder: Nell Ashcombe Date: 19 May 2023
Brindlecote Insurance Brokers Authorised signatory Date: 19 May 2023