Ardcarne Life Assurance - Onboarding Plan
Documentfinal Ardcarne Life Assurance: documents · onboarding_plan · final · 2026-10-04
Final version 1 onboarding plan issued 4 Oct 2026 by Elena Novak for Ardcarne's Enterprise subscription, which started 1 Oct 2026. It states £125,000 contracted annual recurring revenue and 150 users, with nightly refresh by 07:00 Irish time. It states no availability or P1 figures.
What it says
What this says
Current to 11 Oct 26Final version 1 onboarding plan issued 4 Oct 2026 by Elena Novak for Ardcarne's Enterprise subscription, which started 1 Oct 2026. It states £125,000 contracted annual recurring revenue and 150 users, with nightly refresh by 07:00 Irish time. It states no availability or P1 figures.
What it is: a five-phase plan (mobilise, connect, build and validate, roll out, embed and review) to move Ardcarne from signature to everyday use. It is a B-Brain delivery document, not a contract.
Commits: B-Brain to weekly check-ins during phases one to four, with written actions afterwards. Both sides to a nightly refresh "by 07:00 Irish time on business days" and at least two trained administrators.
Unusual: it defers to the executed order form, stating that the Enterprise service levels there prevail "if they differ". Connector dates are not given; each connector "carries the commitment written in the order form".
Not settled: the plan does not state availability, P1 response time, service credits or connector delivery dates. It does not name the Ardcarne sponsor, project lead or security contact, and it does not say who signed the order form.
As found in this document
Current to 9 Oct 26- Date end30 Sep 2027Source: object_read:doc_008_012
- Date start1 Oct 2026Source: object_read:doc_008_012
- Price£125,000Source: object_read:doc_008_012
- Licensed usersthe licence covers 150 usersSource: object_read:doc_008_012
- Current termthe current term runs to 30 Sep 2027the current term runs to 30 Sep 2027 · Source: object_read:doc_008_012
- Nightly refreshkeep them refreshed by 07:00 Irish time on business dayskeep them refreshed by 07:00 Irish time on business days · Source: object_read:doc_008_012
- ConnectorsEach connector carries the commitment written in the order formEach connector carries the commitment written in the order form · Source: object_read:doc_008_012
- Support service levelsfollow the Enterprise service levels in the executed order form, which prevails over this plan if they differfollow the Enterprise service levels in the executed order form, which prevails over this plan if they differ · Source: object_read:doc_008_012
- Check-insA short check-in takes place every week during phases one to fourA short check-in takes place every week during phases one to four · Source: object_read:doc_008_012
- AdministratorsAt least two trained administratorsAt least two trained administrators · Source: object_read:doc_008_012
The document
Body
Unusual terms
Current to 9 Oct 26- Refresh deadline set in Irish time
- Plan defers to executed order form
- DORA and Central Bank of Ireland context