Copperlane Payroll / B-Brain – Check In
Callcompleted
Copperlane Payroll: documents · 2026-07-06 16:15
Check-in on 6 Jul 2026 with Rebecca Nuttall. Renewal is closed at £22,000, usage is steady and tickets are rare. Marcus Bell will send a value report and tips, and book a check-in next quarter on growth.
What was said
What this says
Current to 11 Oct 26Check-in on 6 Jul 2026 with Rebecca Nuttall. Renewal is closed at £22,000, usage is steady and tickets are rare. Marcus Bell will send a value report and tips, and book a check-in next quarter on growth.
What happened: Marcus Bell checked in with Rebecca Nuttall after the renewal closed. She reported only one ticket query and no major issues.
Customer view: Rebecca said the team now asks the brain instead of searching emails and systems. That is a clear statement of embedded value.
Commercial: Marcus referred to the renewal as closed at £22,000. He plans to raise growing the licence or adding systems at the next check-in.
Watch: only Rebecca attended, so the wider team's view is not heard on this call. The evidence does not show any usage figures.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Marcus Bell to send an end-of-year report on what the team has asked and the value gained.
- Marcus Bell to send a list of tips for getting more value.
- Marcus Bell to schedule a check-in for next quarter.
Risks
Current to 9 Oct 26- Only one customer contact joined, so the view of the wider team is not tested.
Opportunities
Current to 9 Oct 26- Marcus Bell plans to discuss growing the licence or adding systems at the next quarterly check-in.