# Show me platform usage across customers and who is under-using what they pay for

*Ask B, Ask B's real answer through the relay (claude -p with the B-Brain tools). Figures as at Fri 9 Oct 2026.*

**What B-Brain did:** Checking the money facts (usage_headroom) → drawing a chart (Ardcarne, Hollins Tarrant and Brackwell…)

Five customers are using less than half of the seats they pay for, and several others sit well below their allowance. This is based on September 2026 active users against the seats and connectors in each current order form, as at Fri 9 Oct 2026, across 68 customers. [1]

**Under-using most (seats used, September):**
- **Ardcarne Life Assurance** (enterprise): 18 of 150 users (12%), and 0 of 20 connectors configured.
- **Hollins Tarrant** (starter): 3 of 15 users (20%), 2 of 4 connectors.
- **Brackwell Freight** (growth): 14 of 40 users (35%), 7 of 8 connectors.
- **Fenmoor Specialty Underwriting** (enterprise): 64 of 150 users (43%), 9 of 20 connectors.
- **Carnmoor Fleet Leasing** (growth): 22 of 40 users (55%), 5 of 8 connectors.

**Next tier of headroom:**
- **Penwortham Mutual** (enterprise): 90 of 150 users (60%).
- **Dunholm Precision** (growth): 38 of 60 users (63%).
- **Kingdon Diagnostics** (enterprise): 103 of 150 users (69%), 23 of 30 connectors.
- **Pemaquid Analytics** (growth): 41 of 60 users (68%).
- **Several starter accounts** sit at 60% (9 of 15), including Silverbeck, Wrenfield, Tallowfield, Marsden Vale, Tarnbeck and Saltia.

**Over their allowance (the opposite problem):**
- **Merriott Lyle Distribution** has 165 active users against 150 included (110%), though 200 are licensed.
- **Quarrington Care Network** has 46 against 40 (115%).
- **Veldmaat Payments** has 41 against 40 (102%).
- **Brenneck Pay** is exactly at its limit, 40 of 40 users and 8 of 8 connectors.

Most other customers are between 70% and 95% of seats. The largest unused capacity is on enterprise accounts: Ardcarne has 132 spare seats, Fenmoor 86, Penwortham 60 and Kingdon 47.

The chart shows the first 15 customers in the data, not a ranking, so it does not list the lowest users in order. The figures above come from the full list of 68.

Sources
[1] [Platform usage headroom](demo/p/platform-usage/index.html) - 9 Oct 2026

*claude-sonnet-5-5 · 22.3 s · facts, chart*